Analyst, Operational Controls Testing in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 1/20/2020

Job Snapshot

Job Description


Position Summary:

Support the Operational Control Team through daily execution of scheduled regulatory, GSE or Consent Order tests.  Manage assigned test via proper test execution, record keeping, and identification of any applicable root cause and remediation requirements.  Supports the Operational Control Team during the development of new tests.

Job Functions and Responsibilities:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

•         Provide daily support to Operational Control Specialist and Management.

•         Execute scheduled tests based on predetermined testing schedule

•         Record and archive test results

•         Conduct test metric reviews as applicable to determine continued relevancy of l tests

•         Complete required monthly reporting based on executed test results.

•         Gathers, analyzes, documents, validates and maintains executed test documentation within Shared drive 

•         Evaluates responses to issues identified for proper root cause analysis and remediation plans

•         Develop new tests as required through work with applicable business leaders

•         Partner with business owners to implement newly designed tests within the various lines of business

•         Review published materials such as Job aids and procedures to ensure that the identified and tested control activity matches what has been defined by the business

•         Draft training and test script templates as required

•         Provide training for internal and external team players




To perform this job successfully, an individual must have the following education and/or experience:



•         Technical skills: Must be proficient in MS Office

•         At least 2 years Microsoft Excel experience

•         At least 1 year of SharePoint experience

•         Excellent written and verbal communication skills

•         Strong analytical, problem solving and planning ability. 

•         Ability to work independently


Strongly Preferred:


  • Knowledge of Mortgage Servicing environment
  • At least 1 year of experience in a QA or QC role
  • Knowledge of mortgage business functions

Training / Licensing Requirements:

  • Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


Work Schedule:

  • General work schedule


Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel



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