Corporate Trainer, Corporate Training in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 9/10/2019

Job Snapshot

Job Description


Position Summary:

Reporting to the Manager of Corporate Training, this position is primarily responsible for executing on the training and education program and processes for the PHH Mortgage Family.   This position will help develop and train on such programs as the University Program and New Hire Immersion, as well as overall processes, materials, operations and sales training and coaching.   This role helps create and execute an effective training program for all aspects of the Lending organization. 

Job Functions:

  • Product knowledge, new hire Immersion, operations training, compliance training, sales training, and technology training. 
  • Monitors and evaluates training programs to ensure effectiveness.
  • Uses technology to create training efficiencies and to track participation and documented knowledge. 
  • Creates online training classes using Articulate and Capitulate that can be used with employees.
  • Will deliver training to a variety of locations so this role will travel occasionally. 
  • Works with Training Manager to collaborate with sales leaders to improve, document and communicate overall sales process based on targeted segment. 
  • Provides coaching and sales training to sales teams to increase key sales metrics such as through put, app to funded ratio and call statistics. 
  • Increases competency and productivity of experienced Loan Officers (LOs) and the sales force as a whole through group and individual training
  • Creates and executes training with new product launches.
  • Works with Sales Leaders on broker training. 
  • Teaches during new hire Immersion.  -
  • ay assist with training efforts regarding licensing of inexperienced and unlicensed new LO hires focusing on Mortgage 101 and successful loan origination
  • Coordinates with the PMO to ensure the sales team is thoroughly trained on new system releases
  • Other training and sales efforts as needed and instructed by management.



  • 3+ years of training and/or education experience 
  • 2+ years of work experience in the mortgage industry.  This experience can be in a different capacity than training
  • Proficiency in one on one and group coaching and training
  • High energy and engaging training style
  • Proficiency working collaboratively with leaders in various departments to provide support while not managing team members 
  • Excellent written and oral communication skills
  • Ability to manage priorities
  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
  • Proficiency in Microsoft Office, specifically Excel, Outlook and Power Point and online training software applications
  • Ability to leverage technology to increase efficiencies and cost savings
  • Must possess good judgment, leadership and business skills
  • Ability to be a creative, flexible and innovative team player
  • Ability to travel to other sites to conduct on site training sessions.

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

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