Director, Operational Excellence in Bengaluru at Ocwen Financial Corporation

Date Posted: 2/6/2020

Job Snapshot

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Job Description


Position Summary-:

Responsibilities will include leading the delivery of business improvement projects to enable improvements in customer and business value. The incumbent will provide training, mentoring and guidance to others in the business in the use of Continuous Improvement tools

Primary Responsibilities-:

•Lead the definition and delivery of large business improvement projects through the application of Lean Six Sigma and project management tools.
•Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc.
•Lead Capability building of the operations/support function teams in improvement methodologies
•Assist with the definition of potential projects to support the future growth of the business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritization process
•Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues.
•Work with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement.
•Deliver training and provide mentoring support in Yellow Belt, Green Belt, Root Cause Analysis, Kaizen and workshop facilitation techniques, while being an exemplar of all these skills among others
•Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology
•Mentor and lead improvement projects
•Generate business impact through Improvement initiatives.



• 15 years of overall experience in driving independent Green Belt/Black belt six sigma projects and lean transformation projects.
• Lean Six Sigma expertise, experience of large and complex lean projects and track record of significant delivery
• Should have done Quality & Business Excellence roles in large capacity
• Leading and executive large strategic transformations.
• Deep Understanding of Tools and its Implementations on ground
• Knowledge of process automation / Robotic Process automation / digitization techniques and technologies
• Experience and knowledge of working in a global services organization Ability to influence senior stakeholders and communicate well at all levels, delivery to suit audience
• Ability to structure, analyse and present complex ideas and data, as well as resolve complex problems
• People management skills with demonstrated ability to build a transparent and cohesive team
• Hands on experience in managing process delivery, emphasis on “People and Process Management”

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location: IN-KA-Bangalore
Work Locations:
Bangalore Pritech 2 (PTECH-2)
Pritech SEZ Park, Block Number 12
5th Floor B Wing and 6th Floor A WingBellandur Village, Sarjapur Marathahalli Ring Road
Bangalore, 560103

Job: Operational Excellence
Organization: India Business Unit
Schedule: Regular
Job Posting:


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