Encompass Administrator in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 2/12/2020

Job Snapshot

Job Description


Position Summary:

The Encompass Administrator assumes the responsibilities of lead system custodian and administrator, and as the company’s lead subject matter expert for related needs, providing best practice recommendations, identifying areas for enhancement and opportunity, hands-on development and maintenance, escalated issue/ticket support and the general day to day upkeep, troubleshooting, and support of the Encompass Banker platform for its users. 

Job Functions and Responsibilities:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

•                  Version Release Management – coordinate and advise department management teams of changes to the software and how they may impact business and business requirements.

•                  Test Environment Management - testing against new version releases to advise management team of any changes impacting functionality.

•                  Assist Compliance and Security in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.

•                  Issue resolution of general and loan-level access or functional issues.

•                  Configuration changes to address business requests.

•                  Configuration testing to verify changes made function as designed and in accordance with business requirements.

•                  System Change Management and record keeping of approved and requested change to the environment(s).

•                  Ongoing development of efficiencies, automation and enhancements through all aspects of the life-of-loan flow.

•                  Custom Input Form and Template development.

•                  All native settings, setup and configuration.

•                  Identify areas of opportunity for enhancement of functionality, data integrity, improving the user experience, and streamlining workflow.

•                  Identifies and resolves conflicting requirements.

•                  Documents system workflows and business processes.

•                  Documents all changes and testing.

•                  Additional responsibilities and project involvement as needed.




To perform this job successfully, an individual must have the following education and/or experience:

•                  Bachelor’s degree or equivalent work experience.

•                  2+ years as an Encompass Administrator – preferably with experience in a call center environment and with experience in multiple/all states.

•                  Experience creating business rules using scripting tools, JavaScript preferred

•                  Proficient with Microsoft Office products including Word, Power Point, Excel, SharePoint and Visio

•                  Ability to quickly learn and understand our organization, environment and processes.

•                  Excellent organizational, problem-solving and analytical skills.

•                  Strong verbal and written communication skills with the ability to provide clear, concise and timely communication.

•                  Strong interpersonal skills and meeting facilitation experience.

•                  Proven ability to handle complex issues across multiple business groups.

•                  Ability to work on multiple, concurrent projects.

•                  Ability to work in a collaborative team based environment. 

•                  Flexible and open to alternative approaches to solve business needs.

•                  Operates with a sense of urgency.

•                  Open to ongoing growth and education to stay ahead of new technology solutions and systems.  Alternative approaches to education such as podcasts, webinars and conferences in additional to formal classroom training.

Training / Licensing Requirements:

  • Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


Work Schedule:

  • General work schedule


Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

Information Technology