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Encompass Administrator in West Palm Beach, FL at PHH Mortgage Corporation

Date Posted: 1/10/2019

Job Snapshot

Job Description


The Encompass Administrator assumes the responsibilities of lead system custodian and administrator, and as the company’s lead subject matter expert for related needs, providing best practice recommendations, identifying areas for enhancement and opportunity, hands-on development and maintenance, escalated issue/ticket support and the general day to day upkeep, troubleshooting, and support of the Encompass Banker platform for its users. .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Version Release Management – coordinate and advise department management teams of changes to the software and how they may impact business and business requirements.
• Test Environment Management - testing against new version releases to advise management team of any changes impacting functionality.
• Assist Compliance and Security in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
• Issue resolution of general and loan-level access or functional issues.
• Configuration changes to address business requests.
• Configuration testing to verify changes made function as designed and in accordance with business requirements.
• System Change Management and record keeping of approved and requested change to the environment(s).
• Ongoing development of efficiencies, automation and enhancements through all aspects of the life-of-loan flow.
• Custom Input Form and Template development.
• All native settings, setup and configuration.
• Identify areas of opportunity for enhancement of functionality, data integrity, improving the user experience, and streamlining workflow.
• Identifies and resolves conflicting requirements.
• Documents system workflows and business processes.
• Documents all changes and testing.
• Additional responsibilities and project involvement as needed.

To perform this job successfully, an individual must have the following education and/or experience:

• Bachelor’s degree or equivalent work experience.
• 4 years of data analytics or other related experience.
• 3+ years as an Encompass Administrator – preferably with experience in a call center environment and with experience in multiple/all states.
• Currently certified as an Ellie Mae Encompass Administrator.
• Experience with SQL queries and conceptual database design.
• Experience creating business rules using scripting tools, JavaScript required.
• Experience with Encompass SDK and next generation API’s.
• Project management experience preferred.
• Proficient with Microsoft Office products including Word, Power Point, Excel, SharePoint and Visio
• Ability to quickly learn and understand our organization, environment and processes.
• Excellent organizational, problem-solving and analytical skills.
• Strong verbal and written communication skills with the ability to provide clear, concise and timely communication.
• Strong interpersonal skills and meeting facilitation experience.
• Proven ability to handle complex issues across multiple business groups.
• Ability to work on multiple, concurrent projects.
• Ability to work in a collaborative team based environment.
• Flexible and open to alternative approaches to solve business needs.
• Operates with a sense of urgency.
• Open to ongoing growth and education to stay ahead of new technology solutions and systems. Alternative approaches to education such as podcasts, webinars and conferences in additional to formal classroom training.


• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable


• Some travel may be needed.
• Some remote work needed.
• General work schedule 8:30-5:00.
• Some weekend work possible.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHH is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
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