Engineering Manager, Infrastructure in Bengaluru at Ocwen Financial Corporation

Date Posted: 8/2/2019

Job Snapshot

Job Description



• This position is an IT Infrastructure Engineering position within the Infrastructure Solutions Department. Accountable for the design, operational stability, understanding, supporting and maintaining a complex environment; comprised of multiple business units and multiple support groups
• The candidate will play an individual contributor role in Design, Deployment, Administration and Tier 3 Escalation support for relevant technologies
• Candidate should be able to understand solutions and document operational artifacts to build a comprehensive set of repeatable SOPs’ required to maintain the health of the infrastructure. Candidate should be familiar with evolving large, global IT organizations and the challenges associated with such, including M&A activities
• The ideal candidate will exhibit a strong understanding of the operational aspects of different technology disciplines. The individual will need to implement a set of guidelines and maintenance tasks to be executed by the team to effectively operate a highly complex infrastructure environment resulting in an increase to the quality of service within the organization


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:


1. The Candidate will be the highest escalation point for providing Technical escalations to Operational support teams for the following technologies:
a. Office 365 (SharePoint, Exchange Online, Skype/Teams, etc.)
b. Azure cloud services, including AWS
c. Microsoft Exchange 2010 and 2013
d. Skype for Business 2015
e. Cisco ESA/SMA and Proofpoint
f. Microsoft Active Directory
g. Microsoft AD FS
h. Microsoft DFS
i. Microsoft DHCP
j. Microsoft DNS
k. Microsoft FIM
l. Microsoft SCCM
m. Microsoft SCOM
2. Deep knowledge of Architectural Design and operational support tasks associated with the technologies
3. Implementation of daily, weekly and monthly tasks associated with technologies within scope of support
4. Creating Knowledge documents for the team associated with technologies within scope of support
5. Create Infrastructure design documents and keep them updated on a periodic basis
6. Working with Vendors & design solutions in an individual capacity for technology upgrade paths
7. Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices



• Engineering in Computer Science / Information Science preferred or Bachelor's Degree with relevant experience.
• MCSA / MCSE with Messaging
• Required detailed analysis and critical thinking for complex troubleshooting issues
• 10 – 15 yeas of Technical experience
• 5 – 10 years of current enterprise-class infrastructure / system engineering experience supporting complex environments with the following criteria:
o Multiple active directory forests
o Multiple active directory domains
o Coexistence of 2 or more email environments with sync technologies
o Supporting multiple collaboration tools like Exchange, O365, Skype, SharePoint, etc.
• Documentation of complex infrastructures using Visio
• Experience with telephony protocols as they relate to integration with collaboration services
• Experience with integration approaches with new acquisitions

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location: IN-KA-Bangalore
Work Locations:
Bangalore Pritech 2 (PTECH-2)
Pritech SEZ Park, Block Number 12
5th Floor B Wing and 6th Floor A WingBellandur Village, Sarjapur Marathahalli Ring Road
Bangalore, 560103

Job: Information Technology
Organization: India Business Unit
Schedule: Regular
Job Posting:


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