Manager, Default Reverse Servicing in Houston, TX at PHH Mortgage Corporation

Date Posted: 5/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


POSITION TITLE:   Manager, Default Services 

Position Summary: 

The Company is seeking a professional to manage key aspects of Ocwen's Reverse Servicing Default functions in Houston, TX. The candidate will be responsible for ensuring proper loss mitigation processes are deployed across the Reverse Servicing business unit. Focus areas will include establishing processes surrounding borrower and heir outreach efforts to engage in sound payment plans when appropriate and other loss mitigation efforts such as Deed-in-lieu and short sales.  In addition, manage other default related activities such as property preservation, REO and Foreclosure Referral functions.  This position will report directly to the Director of Default Services, Reverse Mortgage Servicing. Relocation available.  

Job Functions and Responsibilities: 

  • Manage 6-8 direct reports including up to 50 associates across several disciplines. 

  • Lead manage and motivate Default Services team to meet or exceed organizational objectives.  

  • Set comprehensive goals and objectives for the Default Services team.   

  • Manage Single Points of Contact (SPOC) resources to for borrower outreach to drive payment plans and loss mitigation activities. 

  • Oversee key default process from identification of default events through to the timely resolution of the occurrence ensuring compliance with HUD, state, federal and investor requirements.    

  • Oversee the REO process to ensure HUD timelines are met and that Sale Based Claims (SBCs) are maximized.   

  • Manage the property preservation and Foreclosure referral process to ensure assets are properly maintained and referred to foreclosure appropriately. 

  • Attend and present to third parties during on-sight visits. 

  • Confirm compliance to all investor and government guidelines. 

  • Create, maintain and ensure compliance with divisional policies and procedures, URMs and training guides; and ensure timely revisions, as required.  

  • Partner with Six Sigma Team and other servicing business units to continually update / upgrade / improve programs for better results related to the government programs  

Key Result Areas: 

  • Adherence to HUD guidelines on reasonable diligence timelines 

  • Adherence to internal curtailment metrics 

  • Compliance with call monitoring score requirements 

  • Ensure Hermit and servicing system are consistently in sync   

  • Maintain ASA goals as defined by annual scorecard 



  • Bachelor’s Degree or equivalent experience required 
  • Minimum of 5 years experience in default servicing 
  • Knowledge of MS–Office  
  • Excellent written and verbal skills  
  • Candidate should have 2 plus years of financial services / consumer lending / mortgage servicing experience 

  • Experience negotiator  
  • Strong organizational skills  
  • Strong analytical skills, including ability to develop reports, analyze and interpret data 
  • Ability to work effectively with global cross-functional teams in a fast-paced environment  
  • Ability to juggle multiple competing priorities and adapt to constantly changing business environment 
  • Ideal candidate will be self-confident and goal oriented  
  • Customer oriented individual  
  • Extremely innovative with excellent Leadership skills  

Company Summary: 

As an established leader in the Reverse Mortgage Origination space, PHH is excited to be building a best in class Reverse Mortgage Servicing platform.  This platform will service our own originated product and ultimately provide outstanding servicing to third-party clients.   Over the coming months, we will be building out the Servicing platform and leveraging our existing infrastructure where ever possible.  Come join our team and get in on the ground floor to be a part of this exciting opportunity.  We are looking for motivated, talented individuals that thrive in a fast paced environment that are eager to be part of this new team.  

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

Primary Location

Residential Servicing


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