Manager, Reverse Servicing Operations in Houston, TX at PHH Mortgage Corporation

Date Posted: 5/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description



The Company isseeking a professional to manage Ocwen's Reverse MortgageOperations team with roles in Houston Texas. The candidate will be akey member of the management team with responsibilitiesfor HUD Claims processing, servicing transactionmanagement, year-end processing, accounts payable, and variousadministrative support services.  The position will report tothe Director, Reverse Mortgage Servicing Operations. 


Job Functionsand Responsibilities:


To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily.

  • Manage teamleads and staff both onshore and off-shore.  

  • Lead, manageand motivate operations staff to meet or exceed organizationalobjectives.  

  • Setcomprehensive goals and objectives for the operationsteam.   

  • Providenecessary coaching and development to team members to drive performance andestablish action plans to address under performance.   

  • Identify overallimprovement opportunities in within the Reverse Servicing operations anddevelop appropriate project initiatives to accomplish organizationalimprovements.   

  • Daily,weekly, and monthly communication to team members regarding goals, key drivers,procedural changes, and important company messages. 

  • Prepareand present monthly operational review reports to the Director. 

  • Administrationtasks: 

  • Manage the HUD Claims team ensuring timely and accurate Claimprocessing. 

  • Manage the resource covering the HERMIT reconciliation processensuring servicing system and HERMIT are balancing.   

  • CashManagement: 

  • Timely and accurate payment of vendor and third-party payments. 

  • Timely and accurate posting of borrower payments for payoffs,payment plan’s and other cash received.   

  • Timely and accurate disbursements to borrowers, tax authorities,insurance agencies, vendors, etc.  

  • Timely month-end processing and mailing of borrower’s monthlystatements 

  • Daily, weekly & monthly cash reconciliations  


Key ResultAreas: (if needed)

  • Maximizeresults for the portfolio 

  • Minimizeprocessing errors 

  • Provide timelyand accurate year end reporting  

  • Optimizeportfolio performance 


Key Result Areas: 

  • Maximizeresults for the portfolio 

  • Minimizeprocessing errors 

  • Provide timelyand accurate year end reporting  

  • Optimizeportfolio performance 

  • Bachelor’s Degreerequired 

  • Knowledgeof MS–Office  

  • Excellentwritten and verbal skills  

  • Candidateshould have prior financial services / consumer lending / mortgageservicing experience 

  • Strongcommunication skills 

  • Strongorganizational skills  

  • Stronganalytical skills, including ability to develop reports, analyze and interpretdata 

  • Abilityto work effectively with global cross-functional teams in a fast-pacedenvironment  

  • Abilityto juggle multiple competing priorities and adapt to constantly changingbusiness environment 

  • The idealcandidate will be self-confident and goal oriented  

  • Customeroriented individual  





Asan established leader in the Reverse Mortgage Origination space, PHH is excitedto be building a best in class Reverse Mortgage Servicing platform.  Thisplatform will service our own originated product and ultimately provideoutstanding servicing to third-party clients.   Over the comingmonths, we will be building out the Servicing platform and leveraging ourexisting infrastructure where ever possible.  Come join our team and getin on the ground floor to be a part of this exciting opportunity.  We arelooking for motivated, talented individuals that thrive in a fast-pacedenvironment that are eager to be part of this new team.



Ocwen and itssubsidiaries are proud to be equal opportunity workplaces. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex,national origin, sexual orientation, age, citizenship, marital status,disability, gender identity or Veteran status. If you have a disability orspecial need that requires accommodation, please let us know.

Primary Location

Residential Servicing


  1. Business Manager Jobs
  2. Finance Manager Jobs