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Senior Loan Accountant, Master Servicing Loan Operations in West Palm Beach, FL at Ocwen Financial Corporation

Date Posted: 4/19/2019

Job Snapshot

Job Description

The Sr. Loan Accountant will serve as the primary interface with Servicers to communicate and resolve specific loan data variances, required remittance adjustments, penalty assessments and pending ARM loan changes. Responsible for reconciling and ensuring the system data integrity of detailed loan level information for the loan accounting process; ensure the timely and accurate collection of servicer cash and fees due.   Conducts periodic audits of servicer custodial account activity to ensure that funds due to Master Servicing and/or Investors are being maintained in accordance with Servicer Guide requirements. Utilizes his/her business knowledge and collaborative skills to analyze current processes and procedures, identify needed change, and implement solutions either as an individual or as part of a special project team.
  • Researches and provides timely resolution of Servicer to Master Servicer  loan data variances; appropriately and promptly updates systems/databases, as required.
  • Analyzes cash receipts and allocates to outstanding Servicer receivables and payables; identifies aged receivables and ensures that collection efforts are appropriately escalated.
  • Reviews reporting and remitting performance of assigned servicers to identify opportunity for improved performance. Will need to direct Servicers and recommend how process needs to improve and or change, so as to address root cause.
  • Negotiates with Servicers to improve quality, quantity, and accuracy of data reported. Provides training  and recommendations to Servicers on methods to improve accuracy. Will analyze trends in performance and hold regular meetings with Servicers.
  • Evaluates current processes to identify business gaps and implement solutions. Recognize opportunities to benefit existing processes and manages implementation of approved changes.  Assists in the definition of system specifications to support Loan Accounting process improvements, testing of system enhancements and validation of results.
  • Responsible for providing data reconciliation assistance and training to other team members.
  • Responsible for understanding the immediate and downstream ledger impact of Loan Accounting transaction and apply that knowledge, effectively, to prevent/minimize ledger variances.
  • Consistently reviews and applies requirements of Servicer Guide, servicing agreements/contracts, and internal Loan Accounting procedures. Analyze Servicer Guide and contracts to identify and implement changes that support greater efficiency.
  • Review loan documents (i.e. Note, Modification Agreements, ARM Rider, etc.) to resolve loan level variances. 
  • Create queries from internal systems and databases to support or improve process.
  • Responsible for the timely update of new Servicer set-up in SBO, including gathering Servicer rules and contracts required to establish new customer records.
  • Administer and load daily update of SBO for new loan funding’s. Communicate with associates accountable for new loan boarding to resolve data discrepancies that prevent setup or cause funding adjustments.
  • Resolve escalated issues in support of department and management. 
  • Participate in team and project meetings, plan and facilitate meetings as necessary.


To perform this job successfully, an individual must have the following education and/or experience:
  • High school diploma, GED or military equivalent required
  • Four year degree from an accredited university preferred
  • Minimum three years of varied mortgage banking or financial experience. Investor Reporting experience preferred
  • Basic knowledge of SBO 2000 Master Servicing software, preferred
  • Strong skills using Microsoft Office suite (Excel, Outlook, Access, Word)
  • Excellent math and analytical skills
  • Knowledge of Loan Servicing and all support areas
  • Strong verbal (negotiating and presentation) and written communication skills
  • Ability to effectively prioritize assignments and handle multiple projects/assignments
  • Ability to read, understand and analyze loan documents
  • Strong knowledge in the areas of Investor Reporting, Accounting, or Finance
  • Decision making abilities that demonstrate focus on the customer and a recognition of business objectives
  • Ability to work independently and as part of a diverse team
  • Ability to build and maintain effective business relationships, internal and external
  • Strong organizational skills
  • Ability to achieve tight deadlines in a timely manner
To be completed by Recruiting
Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-FL-West Palm Beach

Residential Servicing


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