Senior Manager, Property Insurance in Mount Laurel Township, NJ at Ocwen Financial Corporation

Date Posted: 7/8/2019

Job Snapshot

Job Description

Position Summary:
The Senior Manager, Insurance will be responsible for management and oversight of the residential mortgage insurance program in the US and India. The candidate will help set strategic direction and drive execution while establishing and maintaining proper business controls. The position requires a leader who is accustomed to working in a fast paced environment, embraces and champions change and who can effectively work with a wide variety of business partners, on multiple simulations initiatives. This position will report directly to the Director, Servicing Operations.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:
  • Work with Ocwen’s contracted 3rd party service providers to complete insurance functions
  • Ensure all mortgage loans are tracked for insurance coverage based on investor, state, and federal guidelines
  • Implement and maintain a controlled proves environments that ensure constant monitoring of regulatory requirements and vendor SLA performance
  • Oversee vendor management responsibilities for insurance vendors, which includes issuing monthly vendor scorecards, reviewing management reporting weekly with the vendor, conducting on-site audits, working with our corporate vendor management team to fulfill company requirements
  • Report compliance and customer impacting metrics based on department and corporate requirements to ensure visibility throughout the organization
  • Identify and complete cost saving initiatives
  • Provide Ocwen customers with a positive experience based on all communication to the customer triggered by insurance processes
  • Ensure escalations are researched and root caused identified and address the root cause to fully resolve the issue
  • Report status of projects on a regular basis
  • Oversee an internal QC team responsible for quality control of insurance service providers and processes
  • Ensure that all processes are tracked on Ocwen’s servicing system and that Ocwen’s records are accurate at all times


To perform this job successfully, an individual must have the following education and/or experience:
  • Minimum 5 years’ experience in financial services industry focused on servicing operations specific to mortgage insurance.
  • Bachelor’s degree required
  • MBA preferred, but not required
  • Experience in mortgage servicing/consumer finance industry required
  • Comfortable with a fast paced environment
  • Strong attention to detail and ability to meet deadlines
  • Strong verbal and written communication skills
  • Excellent organizational and project management skills
  • Demonstrated exceptional judgment and critical thinking
  • Strong interpersonal, collaborative, and leadership skills
  • Proven ability to motivate team members to achieve results and meet targets
Training / Licensing Requirements:
•         Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
Work Schedule:
•         General work schedule
Company Summary:
PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.
Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

Other Locations
US-FL-West Palm Beach

Residential Servicing