Servicing Business Analyst in West Palm Beach, FL at PHH Mortgage Corporation

Date Posted: 2/5/2020

Job Snapshot

Job Description


Position Summary:

Support the Operational / Regulatory and Quality Assurance Testing teams with daily analytical/technical support.  Manage projects assigned through the entire testing life cycle. Develop, implement, and maintain technical/automated solutions through SharePoint, Access, Excel, etc. 

Job Functions and Responsibilities:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

•         Provide daily support to Operational Controls and QA application and reporting needs

•         Work with department leadership to develop and manage business and functional requirements

•         Gathers, analyzes, documents, validates and maintains business, functional and approach requirements

•         Develop and implement Regulatory and Operational queries and reporting as required. 

•         Maintain Regulatory and Operational reporting databases

•         Develop, maintain, Access databases, SharePoint sites, or new system administrative/development as needed

•         Utilize requirements and system analysis techniques to evaluate business issues

•         Facilitates the prioritization of business requirements. Assists in issue prioritization, change management, and schedule changes

•         Facilitates, participates, and provides leadership in requirements elicitation sessions

•         Works collaboratively with the business and IT to evaluate technology solutions

•         Assists with creating user documentation (release notes, training materials for the business, etc)

•         Balances multiple projects and timelines

•         Develops and sustains appropriate relationship with team and business partners

•         Executes limited testing and ad-hoc reviews as needed support site-specific procedural and regulatory testing requirements

•         Assists in training and production release support if necessary




To perform this job successfully, an individual must have the following education and experience:



•         Technical skills: Must be proficient in MS Office tools

•         At least 1 year Microsoft Access experience preferred

•         Excellent organizational skills, managing through volumes of information

•         Strong analytical, problem solving and planning ability.  Detailed oriented. Observational.

•         Strong general business acumen

•         Experience in developing requirements documentation and system specifications

Strongly Preferred:


  • Knowledge of servicing application (MSP, Back in the Black)
  • Knowledge of SQL Developer
  • Knowledge of mortgage business functions
  • Understanding of Project Management methodologies

Training / Licensing Requirements: (only add if needed)

  • Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


Work Schedule:

  • General work schedule


Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-FL-West Palm Beach



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