Specialist, Trailing Document in West Palm Beach, FL at PHH Mortgage Corporation

Date Posted: 12/8/2019

Job Snapshot

Job Description


The trailing document specialist is responsible for the receiving, movement, and tracking of mail packages and hardcopy inventory, including borrowers’ loan files and trailing documents. This position can require several hours of standing and lifting of boxes daily as business needs dictate. The trailing document specialist is a frontline production employee whose performance is evaluated by efficiency in assigned tasks as well as accuracy. This position will have daily tasks delegated by the inventory coordinator and will report up to the trailing and receiving team lead.




  • Receiving servicing files and trailing documents from offsite storage.
  • Prepare trailing documents for scanning by removing any staples, clips, etc.
  • Inventorying boxes to warehouse rack locations.
  • Pulling files and boxes from warehouse inventory as requested.
  • Prepping and packaging documents for offsite shipping.
  • Maintaining accurate and timely reporting on all inventory movement.
  • Reporting on daily production through work log entries.
  • Any additional tasks assigned by team Lead or supervisor.

Key Result Areas:


  • Complete any required warehouse certification courses.
  • Maintain a 98% minimum efficiency in all assigned production tasks on monthly HRD reporting.
  • Complete all projects and/or production quotas assigned by team lead on or ahead of deadline.

  • High School Diploma or GED.
  • Candidate must be able to climb a ladder and lift 25 lb. banker’s boxes.
  • Excellent verbal and written communication skills.
  • Candidate must have keen attention to detail.
  • Candidate should be knowledgeable in all Microsoft based applications.
  • Ability to work independently or as part of a team.
  • Ability to work in a fast-paced environment with changing priorities.

Preferred Qualifications:

  • Prior work in a warehouse setting highly preferred
  • College level coursework or degree preferred.

Conditions of Work:


  • Standing for hours at a time in warehouse as business needs dictate.
  • Identifying and recording account numbers off files/documents in front of a PC daily.
  • Lifting of banker’s boxes with avg. weight of 25 lbs.
  • Overtime as needed.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.




Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-FL-West Palm Beach

Residential Servicing


  1. Warehouse Jobs
  2. Stocker Jobs