Strategy Implementation Specialist in Mount Laurel Township, NJ at Ocwen Financial Corporation

Date Posted: 6/24/2019

Job Snapshot

Job Description

Position Summary:
This position will include a wide variety of business process and administrative activities for the Direct Lending leadership team.  This role is designed to play an instrumental role in the identification, verification, design, and successful implementation of business process improvements for key mortgage processes.  The Business Process and Support Associate will be responsible for documentation including business requirements, leadership power point presentations, and excel worksheet analysis. 
Job Functions and Responsibilities:

  • Facilitate meetings and discussions with various departments, business leaders and staff members to find solutions to various situations
  • Create and/or update process documents
  • Create business requirements documents, process maps
  • Participate in root cause analysis for process and/or system defects
  • Review requirements, testing and training plans to ensure they meet the business objectives
  • Provide ongoing support for established processes and workflows
  • Drive continuous improvement culture by monitoring process results
  • Assist in the identification of business process improvement opportunities by conducting preliminary investigation for all project requests, interviews and performs analysis including collecting and analyzing metrics to create business cases.
  • Works with the business leaders to coordinate, facilitate and conduct user acceptance testing for business process initiatives as well as general system enhancements
  • Administrative duties including but not limited to scheduling meetings, appointments and managing travel itineraries
  • Travel expense management
  • Purchases and maintains inventory of supplies for office 


  • High school diploma or equivalent required but a Bachelor’s degree in Finance or Business preferred
  • 1-2 years experience in Mortgage Originations/Operations preferred
  • 2-3 years past Business Analyst or project management experience
  • Excellent communication (oral and written), interpersonal and organizational skills.
  • Ability to work well with a team in a fast paced, constantly changing environment.
  • Experience with process improvement methodologies and change management techniques.
  • Strong analytical skills with experience of process orientation.
  • Must be knowledgeable in all aspects of designing, constructing, and documenting business processes, functions, organizational structures, business rules, policies, and procedures.
  • Excellent analytical, facilitation, leadership, and negotiation skills.
  • Proficiency with Microsoft Suite including Word, Excel, Visio, and PowerPoint.
  • Experience with MS Project a plus.
  • Effective written and verbal presentation skills with an ability to communicate well with executive and senior management Manage operational budgets for responsible functions.
  • Collaborate with leadership across all verticals to facilitate Marketing and Sales initiatives.
Company Summary:
Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

Mortgage Operations