Supervisor, Direct Lending (Sales Support) in West Palm Beach, FL at PHH Mortgage Corporation

Date Posted: 1/16/2020

Job Snapshot

Job Description


Position Summary:

Reporting to the Sales Director, the Team, Lead Sales Support is primarily responsible for managing and developing a team of 12-15 Sales Support Agents. The primary objective of the business unit is to support Loan Officers, to increase pull through from lock to submission and decrease the cycle time for the Loan. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with Loan Officers, Underwriting, and Processing  to promote efficiency and production throughout the Sales Organization.


  • Daily supervision of sales support agents including adherence to key metrics, time blocks, scheduling, technical skills.
  • Development and improvement of overall processes of Sales Support Team.
  • Sending daily reports, assigning loans, pipeline management, time card management,  and call monitoring.
  • Responsible to provide ongoing coaching and mentoring to Sales Support Agent to drive efficiency and increased sales production
  • Recruiting, training and developing new agents.
  • Measuring and reporting of daily team production and participation in monthly leadership meetings

  • High school diploma, GED or military equivalent experience required; bachelor's degree preferred
  • Minimum 1-2 years’ experience supervising or managing a team in mortgage industry or call center.
  •  Proficient computer skills including Microsoft Office Suite, and other mortgage/banking software



Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-FL-West Palm Beach

Sales and Business Development


  1. Sales Manager Jobs
  2. Office Manager Jobs