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Team Lead, Mortgage Processing Wholesale Originations in Rancho Cordova, CA at Liberty Home Equity Solutions, Inc.

Date Posted: 1/1/2019

Job Snapshot

Job Description


Business Summary:

Liberty Home Equity Solutions, Inc., a wholly owned subsidiary of Ocwen Financial, is one of the nation’s largest reverse mortgage lenders. Headquartered in Rancho Cordova, CA (near Sacramento), Liberty has provided home equity financing for homeowners, mortgage bankers and financial professionals since 2003 and is poised for significant growth in the years ahead as part of a Fortune 1000 mortgage company.

At Liberty, we are passionate about changing the lives of customers and helping our employees succeed in a fast-faced, entrepreneurial culture that promotes teamwork, innovation and success.  Join Liberty today to be part of one of the fastest-growing companies in the reverse mortgage industry.

Under the supervision of the Operations Manager, the Wholesale Pipeline Supervisor’s objective is to ensure the team members production, service levels and quality are within established guidelines based on processes set forth in the process guides.  The Supervisor will supervise a team of pipeline managers and wholesale loan processors to ensure team performance and service levels are met for all our wholesale channel partners. 

Job Functions: 

  • Manage wholesale pipeline and processing staff to ensure overall pipeline of active loans is processed efficiently and within service SLAs
  • Work closely with Operations Manager in further refinement of processes         
  • Train and advise staff on how to resolve elevated loan and/or personnel issues
  • Complete performance reviews and monthly reporting
  • Manage performance improvement plans as necessary
  • Track and manage time off both approved and unscheduled
  • Audit Origination System on a regular basis to ensure data quality is maintained
  • Audit Sales reports on a daily/weekly basis to ensure information is accurate and current
  • Manage workflow and the overall pipeline to ensure all turn-times are being maintained
  • Hire and train staff as needed
  • Provide coaching and performance management counseling as needed
  • Coordinate and lead team meetings as needed
  • Coach team members to become experts in their positions
  • Assist the Operations Manager in developing and facilitating department standards and procedures
  • Mentor staff in solving quality control issues within the Operations department
  • Develop and conduct training for new hires
  • Work on projects as assigned by the Operations Manager
  • Report weekly and monthly pipeline performance
  • Work to resolve escalated loan level issues and prevent future escalations
  • Work with sales management on production and service as needed

  • High School Diploma, GED or military equivalent
  • Four year degree from an accredited university preferred
  • Two years of leading or supervising a team preferred
  • Five years of processing, pipeline management or underwriting experience required
  • Mortgage origination experience required, reverse mortgage experience preferred
  • Ability to communicate effectively, both orally and in writing
  • Ability to prepare routine administrative paperwork
  • Organizing and coordinating skills
  • Ability to develop and maintain files and records
  • Ability to manage time effectively and prioritize tasks
  • Demonstrated skill in the use of personal computers and related software applications
  • Knowledge of customer service standards and procedures
  • Good customer service skills, attention to detail, and reliable
  • Employee must work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Demonstrate cooperative behavior with colleagues and supervisors at all times

Ocwen Financial Corporation, our affiliates and subsidiaries (“Ocwen”) is an Equal Opportunity Employer.  Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law. 

Primary Location: US-CA-Rancho Cordova
Work Locations: Rancho Cordova
Job: Mortgage Operations
Organization: US Business Unit
Schedule: Regular
Job Posting: Nov 1, 2018, 10:32:37 PM


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