Call Center Representative - Inside Sales in Rancho Cordova, CA at Liberty Home Equity Solutions, Inc.

Date Posted: 10/25/2019

Job Snapshot

Job Description


Turn your Sales and/or Call Center Experience into an advantageous career as an Inside Sales Associate

Have you always wanted to work within mortgage sales, but have not found the right TEAM willing to support you and train you while giving you your first chance?  We LOVE being a part of the lending industry and we want to share this fulfilling, challenging and REWARDING career with you!  We will give you the training and tools to succeed, in a field where the sky is the limit!  Paid training!

Rated as “one of the best mortgage companies to work for in 2019” by National Mortgage News, Liberty Home Equity Solutions, Inc. (Liberty) has been committed to helping our customers and employees succeed since 2004.  If you’re looking for an exciting, sales-based career where you can grow, earn strong commissions, and make a difference in the lives of seniors, Liberty is just the place for you.  

Who are we looking for?

Those seeking to enter the mortgage industry as a licensed Inside Sales Associate

Those wanting to turn their Sales and/or Call Center Experience into a worthwhile career in Mortgage

Successful sales representatives looking to make a change of industries

What we offer in our Rookie Program:

  • Training program to prepare you for successful production

  • Ongoing on the job training and coaching designed for continued development and success.

  • Base salary paid bi-weekly (plus overtime opportunity)

  • Supplemental commission payment eligibility for up to the first 6 months of employment (to help you build a pipeline)

  • Commissions paid monthly

  • Quarterly incentive for high volume producers

  • Full suite of benefits (health, life, dental, vision, 401k, PTO)

  • Call center environment with warm inbound leads as well as out-bound lead opportunities


Job Functions:

  • Inbound leads provided by exclusive company websites and proprietary campaigns

  • Process completed application for qualified clients

  • Communicate and set proper expectations with the client from the start of the transaction

  • Deliver mortgage loan options to customer in one call to move forward with Liberty Home Equity as their preferred lender

  • Collect pertinent information/documents from client to begin processing

  • Sends all required paperwork to client and provides excellent customer service

  • Partner with internal operations to consistently produce clean files and successfully complete transactions

  • Communicate effectively with all parties to the transaction

  • Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards

  • Attend all trainings, sales meetings, orientations as directed

  • Increase knowledge of mortgage industry by completing all internal trainings timely

  • Ability to use multiple software applications at one time

  • Type more than 40 words per minute






Minimum Qualifications:

  • High School Diploma, GED or military experience equivalent

  • Preferred 2 years’ sales experience within a call center, phone sales, consultative sales OR commissioned based environment with proof of production (W-2, Commission statements, etc.)

  • Ability to obtain industry required licensing and continued education (company sponsored)

  • Ability to maintain annually all federal and state licensing requirements

  • This includes background and credit checks annually

  • Proven success working in a results and metrics driven environment

  • Customer service driven; responsive to client issues and concerns

  • Ability to effectively communicate with others in a professional manner

  • Flexibility in schedule to accommodate morning /evening shifts as well as Saturday’s required

  • Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook 


Company Summary:


Based in Northern California, Liberty is one of the nation’s largest and most experienced direct reverse mortgage lenders with a national platform. We have helped change the lives of more than 60,000 customers since 2004 while providing education and lending solutions to more than 1,000 business partners across the United States. Liberty is a member of the National Reverse Mortgage Lending Association (NRMLA) and has held an A+ Better Business Bureau rating since March 2005.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location: US-CA-Rancho Cordova
Work Locations: Rancho Cordova
Job: Sales and Business Development
Organization: US Business Unit
Schedule: Regular
Job Posting: Oct 26, 2019, 12:26:44 AM


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