Collections Representative in Mount Laurel, NJ at Ocwen Financial Corporation

Job Description

Negotiate payments with borrowers who are delinquent with their mortgage loan payments or review their financial situation to determine eligibility for retention or liquidation of their home in order to mitigate losses for the company and/or investors

JOB FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Attempt to contact, via telephone, all customers who are delinquent with their mortgage loan payments
• Answer incoming calls from customers who are delinquent with their mortgage loan payments                      
• Probe customers to determine why they are delinquent with their mortgage loan payments and determine how we can best assist them with resolving the delinquency through completion of a financial interview in Back in the Black.
• Research and resolve issues that impact the mortgage loan due date and creating a delinquent situation
• Document repayment agreements in mortgage systems
• Ensure loss mitigation request for assistance packages are sent to, completed and returned by homeowners in a timely manner
• Communicate with authorized third parties as required.
• Research customer contact information (a.k.a. skip trace) that is not readily available

KEY RESULTS AREA:

• Strong verbal communication skills
• Convincing/Influential
• Ability to deal with conflict and resolve accordingly
• Adapts well in a changing environment

QUALIFICATIONS:

To perform this job successfully, an individual must have the following education and/or experience:

• High school diploma or equivalent required
• College degree preferred
• Minimum of one year experience in a customer service or collections environment preferred
• Proficient with Microsoft Office products (e.g. Word, Excel, etc.) 

TRAINING / LICENSING REQUIREMENTS

•    Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

WORK SCHEDULE

•    Various shifts available to ensure business needs are meet during the call center hours of operations: Monday – Friday 8:00 am – 9:00 pm and Saturday 8:00 am – 5:00 pm.  Most shifts include a rotating Saturday.

COMPANY SUMMARY

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.