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Corporate Trainer, Corporate Training in Saint Croix, VI at PHH Mortgage Corporation

Date Posted: 6/3/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/3/2019
  • Job ID:
    108610

Job Description

Description

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®.

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.


The Corporate Training department is responsible for all learning and development tasks for employees in Ocwen. In line with Ocwen’s employee development initiative, Corporate Training conducts new hire training and specialized training programs.


This position reports to Manager Corporate Training

Responsibilities:


• Conduct process training that helps improve knowledge of participants and also helps boost their work performance
• Deliver new hire training & refresher trainings in adherence with the training schedules
• Keep the training schedule for New Hires updated at all the times
• Maintain daily/weekly new hire training progress reports
• Update training materials with ongoing process changes
• Conduct monthly PKTs & publish the training reports to all stakeholders
• Suggest training interventions to help agents come up the learning curve

Key Result Areas:


• New Hire batches to complete process training with a minimum average score of 95%
• Deliver training requirements timely and qualitatively
• Maintain baseline levels for new hire throughput, operational efficiency and training feedback
• Review & develop training content so as to keep it updated as per the latest process changes
• Keep training records updated, publish training MIS to all stakeholders and keep Utilization tracker updated
• Achieve a NPS score of 70% or above for all the training programs conducted


Qualifications
• Graduate/Post Graduate
• Total Work experience of 5 Years or more; domain experience of Research/Contact Centre for 3 or more years preferable
• Flair for Training and interacting with people
• Excellent presentation, exceptional written & verbal skills
• Must be detail oriented and must have positive outlook
• Leadership and people management skills are required as the position will be required to interact with BU & CT leadership
• Knowledge of MS office is required (specifically Word, PowerPoint and Excel)
• Must be willing to travel both internationally & within India
• Must be flexible for Day & Night shifts as per business requirement
• Tactful in handling difficult situations and people.
• Ability to work under pressure

Ocwen Financial Corporation, our affiliates and subsidiaries (“Ocwen”) is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law.

Primary Location
US-VI-Saint Croix

Job
Human Resources