Director, Default Reverse Servicing in Houston, TX at PHH Mortgage Corporation

Date Posted: 5/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
  • Job ID:

Job Description


Position Title: Director, Default Reverse Servicing

Position Summary:

TheCompany is seeking a professional to Lead Ocwen's Reverse Servicing DefaultManagement function in Houston, TX. The candidate will be responsible for ensuringproper loss mitigation processes are deployed across the Reverse Servicingbusiness unit. Focus areas will include establishing processes surroundingborrower and heir outreach efforts to engage in sound payment plans whenappropriate and other loss mitigation efforts such as Deed-in-lieu and shortsales.  In addition, manage all otherdefault related activities including Foreclosure and REO functions.  This position will report directly to the VP,Reverse Mortgage Servicing. Relocation available. 


  • Manage 6-8 direct reports including up to 50 associates across several disciplines.
  • Lead manage and motivate Default Services team to meet or exceed organizational objectives.
  • Set comprehensive goals and objectives for the Default Services team. 
  • Manage Single Points of Contact (SPOC) resources to for borrower outreach to drive payment plans and loss mitigation activities.
  • Oversee the entire default process from identification of default event through to the timely resolution of the occurrence ensuring compliance with HUD, state, federal and investor requirements.  
  • Oversee the Foreclosure function to ensure HUD timelines are met and laws and regulations and requirements are followed. 
  • Oversee the REO process to ensure HUD timelines are met and that Sale Based Claims (SBCs) are maximized. 
  • Manage the Bankruptcy function and routine litigation functions to ensure compliance with laws and regulations and the timely remediation of both.   
  • Proper administration of repair set asides (RPAs).
  • Attend and present to third parties during on-sight visits.
  • Confirm compliance to all investor and government guidelines.
  • Create, maintain and ensure compliance with divisional policies and procedures, URMs and training guides; and ensure timely revisions, as required.
  • Partner with Six Sigma Team and other servicing business units to continually update / upgrade / improve programs for better results related to the government programs

Key Result Areas:

  • Adherence to HUD guidelines on reasonable diligence timelines
  • Adherence to internal curtailment metrics
  • Compliance with call monitoring score requirements
  • Ensure Hermit and servicing system are consistently in sync 
  • Maintain ASA goals as defined by annual scorecard


Preferred Qualifications:

  • Bachelor’s Degree required
  • Minimum of 7 years experience in default servicing
  • Knowledge of MS–Office
  • Excellent written and verbal skills
  • Candidate should have 2 plus years of financial services / consumer lending / mortgage servicing experience
  • Experience negotiator
  • Strong organizational skills
  • Strong analytical skills, including ability to develop reports, analyze and interpret data
  • Ability to work effectively with global cross-functional teams in a fast-paced environment
  • Ability to juggle multiple competing priorities and adapt to constantly changing business environment
  • Ideal candidate will be self-confident and goal oriented
  • Customer oriented individual
  • Extremely innovative with excellent Leadership skills

Company Summary: 

As an established leader in the Reverse Mortgage Origination space, PHH is excited to be building a best in class Reverse Mortgage Servicing platform.  This platform will service our own originated product and ultimately provide outstanding servicing to third-party clients.   Over the coming months, we will be building out the Servicing platform and leveraging our existing infrastructure where ever possible.  Come join our team and get in on the ground floor to be a part of this exciting opportunity.  We are looking for motivated, talented individuals that thrive in a fast-paced environment that are eager to be part of this new team.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location

Residential Servicing


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