Encompass Administrator in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 5/12/2020

Job Snapshot

Job Description


Position Summary:

The Encompass Administrator assumes the responsibilities oflead system custodian and administrator, and as the company’s lead subjectmatter expert for related needs, providing best practice recommendations,identifying areas for enhancement and opportunity, hands-on development andmaintenance, escalated issue/ticket support and the general day to day upkeep,troubleshooting, and support of the Encompass Banker platform for itsusers. 

Job Functions andResponsibilities:


To perform this job successfully, an individual must be ableto perform each essential duty satisfactorily. Examples below:

•                 Version Release Management – coordinate andadvise department management teams of changes to the software and how they mayimpact business and business requirements.

•                 Test Environment Management - testing againstnew version releases to advise management team of any changes impactingfunctionality.

•                 Assist Compliance and Security in ensuringEncompass is functioning consistently in accordance with applicable laws andregulations relating to mortgage lending and information security.

•                 Issue resolution of general and loan-levelaccess or functional issues.

•                 Configuration changes to address businessrequests.

•                 Configuration testing to verify changes madefunction as designed and in accordance with business requirements.

•                 System Change Management and record keeping ofapproved and requested change to the environment(s).

•                 Ongoing development of efficiencies, automationand enhancements through all aspects of the life-of-loan flow.

•                 Custom Input Form and Template development.

•                 All native settings, setup and configuration.

•                 Identify areas of opportunity for enhancement offunctionality, data integrity, improving the user experience, and streamliningworkflow.

•                 Identifies and resolves conflictingrequirements.

•                 Documents system workflows and businessprocesses.

•                 Documents all changes and testing.

•                 Additional responsibilities and projectinvolvement as needed.




To perform this job successfully, an individual must havethe following education and/or experience:

•                 Bachelor’s degree or equivalent work experience.

•                 2 years as an Encompass Administrator –preferably with experience in a call center environment and with experience inmultiple/all states.

•                 Experience creating business rules usingscripting tools, JavaScript preferred

•                 Proficient with Microsoft Office productsincluding Word, Power Point, Excel, SharePoint and Visio

•                 Ability to quickly learn and understand ourorganization, environment and processes.

•                 Excellent organizational, problem-solving andanalytical skills.

•                 Strong verbal and written communication skillswith the ability to provide clear, concise and timely communication.

•                 Strong interpersonal skills and meetingfacilitation experience.

•                 Proven ability to handle complex issues acrossmultiple business groups.

•                 Ability to work on multiple, concurrent projects.

•                 Ability to work in a collaborative team basedenvironment. 

•                 Flexible and open to alternative approaches tosolve business needs.

•                 Operates with a sense of urgency.

•                 Open to ongoing growth and education to stayahead of new technology solutions and systems. Alternative approaches to education such as podcasts, webinars andconferences in additional to formal classroom training.

Training / LicensingRequirements:

  • Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


Work Schedule:

  • General work schedule


Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has beenproviding mortgage lending and servicing solutions since 1984 and is dedicatedto responsible and ethical practices while delivering an exceptional customerexperience. We strictly focus on subservicing and portfolio retention allowingour diverse professional clients – representing some of the largest and mostrecognizable financial and wealth management institutions, investors of MSRs,regional and community banks, and credit unions – to concentrate on their corebusinesses, while providing borrowers with exceptional customer servicethroughout the life of their loans.

Adhering to the highest levels of risk and compliance, builtto bank-like standards, we build relationships with our clients and theircustomers to promote a philosophy of retaining “customers for life.” We striveto be a natural extension of each client’s team, helping them to keep theirexpenses down, borrowers satisfied and service levels up while meeting today’sregulatory demands and changing market conditions.

Ocwen and its subsidiaries are proud to be equal opportunityworkplaces. We are committed to equal employment opportunity regardless ofrace, color, ancestry, religion, sex, national origin, sexual orientation, age,citizenship, marital status, disability, gender identity or Veteran status. Ifyou have a disability or special need that requires accommodation, please letus know.

Primary Location
US-NJ-Mount Laurel

Information Technology