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Engineering Manager, Infrastructure in Bengaluru at Ocwen Financial Corporation

Date Posted: 5/19/2019

Job Snapshot

Job Description

Description

POSITION SUMMARY:

• The incumbent will be joining the IT Infrastructure Engineering team and will be responsible to Support the design, implementation and deployment-phases of an enterprise environment by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system network functions.
• The candidate will play an individual contributor role in Design, Deployment, Administration and Tier 3 Escalation support for relevant technologies.
• The Citrix Engineer will be responsible for directing the day to day activities of 2nd tier Citrix operations personnel, as well as to provide 3rd tier Citrix escalation support of the environment including new system delivery, change requests, proactive availability and performance monitoring, preventative maintenance, troubleshooting and the resolution of system issues.
• The ideal candidate will have senior engineering experience with Citrix XenApp, Xen Desktop, Provisioning Services environments running on top of VMware vSphere. Candidates must have strong communication skills, and the desire to work in a fast-paced environment.
Responsibilities


JOB FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

RESPONSBILITIES:

• Bachelor’s degree with overall experience of 10-15 years
• At least 5-8 years of experience in a similar role supporting enterprise networks is desired.
• Strong technical knowledge of most versions of Citrix XenApp, / XenDesktop, up to 7.x as well as NetScaler experience
• Experience deploying and supporting large scale Citrix environments and experience with multiple citrix farms.
• Experience with scripting (VBSCRIPT, PowerShell, C )
• Providing support for environment including new desktop system delivery, change requests, proactive availability and performance monitoring, preventative maintenance, troubleshooting and the resolution of virtual desktop and application issues.
• Act as the Point of Contact for the Citrix Engineering Team and represent the Citrix Team in meetings and discussions.
• Lead Desktop Virtualization and Application Delivery infrastructure improvements and initiatives and ensure the team is complying with standard procedure and protocols.
• Drive team to fully utilize products such as Provisioning Services, XenClient, AppDNA, ShareFile, PowerShell, and other virtualization tools to manage and maintain the Citrix environment efficiency
• Provide escalation technical support and issues resolution for Citrix Virtual Desktop environment
• Ensure team is following best practice for software packages and modifications via SCCM, login scripts, or GPO.
• Ensure team is complying with patching standards for Citrix Servers, Security and systems patches on all Citrix servers.
• Perform QA for procedural documentation throughout the lifecycle of the system
• Assist and mentor operations team members on projects and tasks.
• Drive product assessments and POC initiatives
• Participate in Change Management and Problem Management calls.
• Experience with server deployment, maintenance, and management of software applications, and support tools
• Proficient use of debugging, analytical, and monitoring tools
• Strong technical knowledge installing operating system and third party software installation, upgrades and maintenance.
• Strong technical knowledge installing, documenting and configuring hardware.
• Ability to troubleshoot software problems with operating systems or third party products
• Strong knowledge of client/server and internet systems architectures.
• Developed analytical, evaluative and problem-solving abilities.
• Ability to take direction and execute tasks in a high-pressure environment.
• Exceptional customer service orientation



Qualifications

EDUCATION / EXPERIENCE

• Bachelor’s degree with overall experience of 10-15 years
• Windows Domain Administrator knowledge
• Experience with Cloud Service Providers (Azure, Google, AWS)
• Experience deploying and supporting large scale Citrix environments and experience with multiple Citrix farms.
• Experience with App-V software application packaging
• Act as the Point of Contact for the Citrix Engineering Team and represent the Citrix Team in meetings and discussions.
• Required experience in Citrix Access Gateway and NetScaler solutions
• Provide escalation technical support and issues resolution for Citrix Virtual Desktop environment
• Ensure team is following best practice for software packages and modifications via SCCM, login scripts, or GPO.
• Ensure team is complying with patching standards for Citrix Servers, Security and systems patches on all Citrix servers.
• Perform QA for procedural documentation throughout the lifecycle of the system
• Assist and mentor operations team members on projects and tasks.
• Drive product assessments and POC initiatives
• Participate in Change Management and Problem Management calls.
• Strong technical knowledge installing, documenting and configuring hardware.
• Ability to troubleshoot software problems with operating systems or third party products
• Strong knowledge of client/server and internet systems architectures.
• Ability to take direction and execute tasks in a high-pressure environment.
• Exceptional customer service orientation
• Ability to work in a 24x7 working environment.

Required Skills

• Required experience in Citrix XenApp 6.5 to 7.x, Citrix and Citrix
• Required experience in SCCM
• Required experience in Citrix Desktop Director
• Required experience in Citrix policies creation and support
• Required experience in deploying, supporting and managing VMWare vSphere 6.x
• Required experience in Citrix Licensing
• Required experience in Citrix StoreFront
• Required experience in Citrix Provisioning Services / MCS (Machine Creations Services)
• Required experience in Citrix Desktop Director
• Ability to provide strong analytical abilities to quickly understand business issues and add to formulate solutions, strong planning and organizational skills; ability to monitor multiple simultaneous troubleshooting efforts.
• Strong communication skills (including ability to probe deeply into business issues during exploratory and fact finding calls/discussions).
• Understanding of project management concepts and leading projects across the enterprise.

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.


Primary Location: IN-KA-Bangalore
Work Locations:
Bangalore Pritech 2 (PTECH-2)
Pritech SEZ Park, Block Number 12
5th Floor B Wing and 6th Floor A WingBellandur Village, Sarjapur Marathahalli Ring Road
Bangalore, 560103

Job: Information Technology
Organization: India Business Unit
Schedule: Regular
Full-time
Job Posting: