Generalist, Human Resources in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 9/10/2019

Job Snapshot

Job Description


Position Summary:

This position reports directly to the Senior Manager, Human Resources and is responsible for managing employee relations activities.  This will include, but is not limited to, employment-related investigations, corrective action and performance management, leave of absence escalations and the accommodation interactive process.  In addition, the Generalist will support onboarding and offboarding of employees.  The ideal candidate will be a team builder, an expert communicator and take the initiative to achieve the Company's goals and objectives as well as exhibiting a strong sense of urgency.

Job Functions and Responsibilities:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

•    Conducts local and corporate level employee investigations and reporting

•    Partner with leaders regarding corrective action and performance improvement plan development and delivery

•    Assist with standardizing and deploying the on boarding of new hires and off boarding of exiting employees

•     Partner with the Benefits Team to manage escalated leave of absence and return from leave employment matters

•    Communicate effectively and influence across all levels and functions including ability to partner and build rapport with all levels of employees

•     Ensure proper implementation and employee compliance with HR policies and procedures Builds partnerships with business leaders in the organization and provide HR / business support

•    Partner with Training and Development and Talent Management on career progression and assist in developing plans for leadership at all levels

•     Identify, develop and assist in implementing plans that successfully reduce employee attrition

•     Drive and support corporate employee engagement, diversity and service excellence initiatives

•     Support HR Business Partner team to drive communication and change management of new initiatives

•    Main point of contact for unemployment claims; supply and complete required responses for third party provider, support preparation for and participate in unemployment hearings as needed

•     Provide feedback and coaching to leadership to assist in development Ensure proper administration of and compliance with all Federal and State/Provincial laws and regulations including labor, wage, EEO and, ADA




To perform this job successfully, an individual must have the following education and experience:

•     Knowledge and experience in U.S. employment law, compensation,organizational planning, recruitment, employee relations, safety, employee engagement and employee development

•    Strong written and verbal communication skills

•    Outstanding interpersonal relationship building and employee coaching skills

•    Proven high level of accuracy and attention to detail on all duties and responsibilities

•    Effective organization skills and ability to plan work to meet deadlines, capable of responding to changing priorities, and multi-task

• Ability to research, analyze and interpret various types of data/information (i.e. policies, turnover data, etc.)

•   Self-directed/self-starter, possessing the ability to learn quickly and take appropriate action without need for detailed direction

•   Strong project management skills

•  Effective relationship management skills including the ability to interface confidently with employees and leadership

• Apply logic and methods to solve problems, identifying options for effective solutions and improvements to existing processes or procedures

•  Demonstrated ability to serve as a knowledgeable resource to management at various levels

•     Bachelor’s degree in Human Resources, Business or a related field is required along with a minimum of 3 to 5 years related experience

•     PHR and or SPHR certification preferred

•    The individual should possess advanced proficiency in Microsoft Office Products, MS Excel and PowerPoint


Training / Licensing Requirements:

•    Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


Work Schedule:

•         General work schedule


Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.


Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

Human Resources


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