Processing Team Lead in Rancho Cordova, CA at Liberty Reverse Mortgage

Date Posted: 4/3/2020

Job Snapshot

Job Description


Under the supervision of the Operations Manager, the Wholesale PipelineSupervisor’s objective is to ensure the team members production, service levelsand quality are within established guidelines based on processes set forth inthe process guides.  The Supervisor willsupervise a team of pipeline managers and wholesale loan processors to ensureteam performance and service levels are met for all our wholesale channelpartners. 

Job Functionsand Responsibilities:

To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily:

  • Manage wholesalepipeline and processing staff to ensure overall pipeline of active loans isprocessed efficiently and within service SLAs

  • Work closely with Operations Manager in furtherrefinement of processes     

  • Train and advise staff on how to resolve elevatedloan and/or personnel issues

  • Complete performance reviews and monthly reporting

  • Manage performance improvement plans as necessary

  • Track and manage time off both approved andunscheduled

  • Audit Origination System on a regular basis toensure data quality is maintained

  • Manage workflow and the overall pipeline to ensureall turn-times are being maintained

  • Hire and train staff as needed

  • Provide coaching and performance management counselingas needed

  • Coordinate and lead teammeetings as needed

  • Coach team members tobecome experts in their positions

  • Assist the Operations Manager in developing andfacilitating department standards and procedures

  • Mentor staff in solvingquality control issues within the Operations department

  • Develop and conduct training for new hires

  • Work on projects as assigned by the OperationsManager

  • Report weekly and monthly pipeline performance

  • Work to resolve escalated loan level issues andprevent future escalations

  • Work with sales management on production andservice as needed



To perform this job successfully, an individualmust have the following education and/or experience:

  • Two years of leading or supervising a team

  • Five years of processing, pipeline management orunderwriting experience required

  • Mortgage origination experience required, reversemortgage experience preferred

  • Bachelor degree or equivalent combination ofeducation and experience

  • Ability to communicate effectively, both orally andin writing

  • Ability to prepare routine administrative paperwork

  • Organizing and coordinating skills

  • Ability to develop and maintain files and records

  • Ability to manage time effectively and prioritizetasks

  • Demonstrated skill in the use of personal computersand related software applications

  • Knowledge of customer service standards andprocedures

  • Good customer service skills, attention to detail,and reliable

  • Employee must work well under pressure, meetingmultiple and sometimes conflicting deadlines

  • Demonstrate cooperative behavior with colleaguesand supervisors at all times





    Who We Are

    Liberty Reverse Mortgage is one of the largest and most experiencedreverse mortgage lenders in the U.S.  For over fifteen years, we’vedelivered education, home equity solutions, and personal care to over 60,000senior homeowners and over 1,000 mortgage partners.  Headquartered inRancho Cordova, CA, Liberty provides reverse mortgage solutions including HomeEquity Conversion Mortgages (HECM) and proprietary reverse mortgage loans toretail consumers, wholesale, and correspondent partners.

    Our Culture

    Liberty wasrecently named one of the Best Mortgage Companies to Work for by NationalMortgage News for 2019.  When you join Liberty, you join a culture whichis Vibrant, Inclusive and Cares for you and your community.  Every day, westrive to foster a culture where all our team members are respected, valued andempowered.  Liberty employees are passionate about customer service,committed to teamwork and dedicated to success.  The atmosphere isfast-paced and challenging – and there are plenty of opportunities to grow yourcareer, whether you’re pursuing management, learning multiple disciplinesand/or becoming a subject matter expert in your field.  We believe inempowering our employees to explore new ideas, take initiatives for change, andcontinuously improve our performance. And, as part of the Liberty family,you’ll build long-term relationships in your career here.


    Ocwen and itssubsidiaries are proud to be equal opportunity workplaces. We are committed toequal employment opportunity regardless of race, color, ancestry, religion,sex, national origin, sexual orientation, age, citizenship, marital status,disability, gender identity or Veteran status. If you have a disability orspecial need that requires accommodation, please let us know.

Primary Location: US-CA-Rancho Cordova
Work Locations: Rancho Cordova
Job: Mortgage Operations
Organization: US Business Unit
Schedule: Regular
Job Posting: Mar 25, 2020, 4\:53\:12 AM


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