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Senior Analyst, Correspondence and Web in Bengaluru at Ocwen Financial Corporation

Date Posted: 2/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bengaluru
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    2/6/2019
  • Job ID:
    108266

Job Description

Description

POSITION SUMMARY:

• The Senior Analyst, Correspondence & Web will work with multiple teams within Ocwen, focusing on the coordination required to support Ocwen’s loan servicing website portal for borrowers, company’s customer portal.

• The Senior Analyst will work with various management and internal teams in the fulfillment of daily website tasks, analysis, documentation and testing responsibilities.

• Senior Analyst will play a key role in tracking delivery results for the company’s new electronic correspondence program, as well as help draft new departmental policies and procedures, and wireframe documentation for the current website as well as any new initiatives.

• The Senior Analyst will perform ad-hoc data analysis and work with various internal and external teams to provide timely and thorough responses on root cause analysis, website data and other requested information.

• The Senior Analyst will report to the Director of Web, as part of the Correspondence and Web team.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Help develop test cases and perform User Acceptance Testing – performing validations and capturing results.

• Handing end-to-end regression performance testing and production validations.

• Work with internal teams to create and maintain a wireframe library and documentation (including Policies and procedures and training materials) for current website functionality as well as any new features or projects being developed.

• Help monitor and track business unit’s response to web inquiries, working with various teams to provide timely and thorough responses on root cause analysis, website data and other requested information.

• Manage and monitor web analytics reporting to produce regular reporting on website traffic trends and visitor data.

• Creating/automating reports using advanced Excel.

• Assisting management in fulfilling website audit requests and remediation actions for various auditing entities as needed.

• Work with technical teams and vendor partners to establish alert/monitoring reports and better communication and troubleshooting for website issues as they occur.

• Regularly help review website and mobile site to review functionality, content and performance on various types of browsers and devices.

• Assist in creating a new website user guides and training materials for each website for agents and other internal teams.

• Managing/publishing different customer-facing surveys on websites to measure usability and satisfaction.

• Perform ad-hoc data analysis to answer business questions and guide strategy.

• Other duties as assigned.


Qualifications

EDUCATION / EXPERIENCE

• Graduation in Engineering/ Computer Science/ IT

• Minimum 2 years of experience in website management. Familiarity with UAT testing & website analytic platforms such as Google Analytics, Google Tag Manager

• Excellent written and verbal communication skills; ability to build effective relationships internally with various business units.

• Advance knowledge of all Microsoft Office Suite products with a superior knowledge of MS-Word and MS-Excel.

• Complex problem solving and strong analytical skills are required

• Ability to multi-task, manage deadlines, prioritize critical issues and work under pressure

• Knowledge of HTML, JavaScript, SQL would be an advantage

• Ability to work in a long distance team environment is required


Primary Location: IN-KA-Bangalore
Work Locations:
Bangalore Pritech 2 (PTECH-2)
Pritech SEZ Park, Block Number 12
5th Floor B Wing and 6th Floor A WingBellandur Village, Sarjapur Marathahalli Ring Road
Bangalore, 560103

Job: Operational Excellence
Organization: India Business Unit
Schedule: Regular
Full-time
Job Posting: Feb 6, 2019, 3:50:03 PM

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