Senior REO Oversight Representative in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 8/15/2019

Job Snapshot

Job Description


The REO Oversight Senior Representative position is responsible for oversight of vendor performance and compliance in regards to the liquidation of REO assets.  This will be accomplished by effectuating the processes designed to audit, evaluate, monitor and test performance of the vendor; ensuring the mitigation of losses, vendor effectiveness, productivity and legal compliance. 

Job Functions and Responsibilities:


  • Review the dedicated Daily, Weekly or Monthly vendor reports in place to effectively monitor vendor production and adherence.
  • Ability to coach and lead internal and vendor team players to successful levels of performance.
  • Create and supervise the management of exception reports focusing on identification of process gaps, reducing timeline delays, ensuring expense management and reducing reputational risk.
  • Serve as an escalation point of contact for marketing strategy and sale approvals based on delegated authority.
  • Partner with internal and external business units to effectively manage off-market REO assets due to open litigation, title curative or troubled assets matters.
  • Review monthly test samples of REO services provided by outsource vendors confirming timelines, pricing and quality of service are in compliance with documented SOW’s.
  • Routinely review high value assets to ensure marketing strategies are focused on maximizing sales price and reducing market time.   
  • Ability to maintain successful Special Servicing relationships, which includes timely delivery of monthly reporting, timely response to asset level inquires and general account management functions.
  • Assist or Lead department projects as needed.



•         Excellent written and verbal communication; experienced with crafting and delivering presentation material to Senior Management.

•         Minimum 2-3 years of Mortgage Default Servicing experience.

•         Previous team leader experience.

•         Ability to communicate both orally and in writing with internal and external business partners.

•         Ability to work in a very fast-paced transitioning environment; ability to manage multiple, competing priorities.

•         Demonstrated leadership skills; Ability to establish clear criteria or standards for effective performance and measurement.

•         Ability to work independently and use independent judgment to follow through on tasks.

•         Analytical; strong problem solving and strategic planning skills.

•         Knowledge of regulatory, risk, compliance and audit requirements.

•         Excellent time management and organizational skills; detail oriented.

•         Able to follow complex processes/procedures in routine and non-routine tasks.

•         Ability to work flexible schedules/shifts to cover hours of operation.

•         Direct experience with vendor management and oversight, preferably related to Foreclosure or REO services.

•         Intermediate level knowledge of MS applications such as Access, Excel, Word, and PowerPoint.

•         Intermediate level knowledge of Mortgage Servicing platform & Equator preferred.










Training / Licensing Requirements:

•         Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.



Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.


Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

Residential Servicing