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Senior Software Engineer, Solution Delivery Services in Pune at Ocwen Financial Corporation

Date Posted: 6/13/2019

Job Snapshot

Job Description

Description
POSITION SUMMARY:

•Application and job monitoring on a daily, weekly and monthly basis
•Supporting all the patching activities related to servers and applications
•Issue and gap analysis for Incidents/requests for all the supported applications and processes
•Capable of supporting existing and new applications
•Active involvement in any scope for automations and process improvement
•Capable of working independently, takes initiative with minimal supervision yet can participate as a team member with a willingness to help where needed
•Demonstrates proficiency in application support
•Excellent analytical and problem solving skills with attention to detail
•Excellent oral and written communication skills, active listening and interpersonal skills
•Excellent organizational and time management skills
•Quick to learn new concepts
•Adapt to new projects quickly with a can-do, jump-right-in attitude

JOB FUNCTIONS AND RESPONSIBILITIES:

•Installing and configuring sites on webservers such as Weblogic, Apache Tomcat, JBOSS
•Performance monitoring
•Performance tuning
•Thorough knowledge of ITIL operational processes like Incident Management, Change Management, Release Management, Problem Management and Service Improvements
•Performing Root Cause Analysis (RCA) for critical incidents
•Configuring and troubleshooting issues related to IIS
•Good understanding of Linux fundamentals
•Knowledge of database concepts and SQL querying fundamentals, including ability to write SQL queries for routine tasks
•Installing webservers patches, service packs etc.
•Troubleshooting issues by analyzing logs.
•Webservers and Application server administration.
•Liaising with vendors for application issues.
•Carrying out Thread Dump Analysis, Heap dump analysis, etc.
•Developing automation scripts.
•Applying utilities like WebLogic.Admin, WebLogic.Deployer, etc.
•Integrating with HTTP servers.
•Troubleshooting of JAR, EAR, WAR, etc.
•Independently resolve Production issues within stipulated SLA and ensure positive response customer experience and CSAT.
•Analyze existing processes and identify opportunities for improvement
•Flexible to work in night shifts and 24/7 model on a rotational basis.
•Set an example to junior team members by adhering to prevailing industry-wide and Ocwen-specific best practices
•skills
•Quick to learn new concepts, adapt to new projects quickly with a can-do, jump-right-in attitude
•Take ownership of all client interactions, utilize appropriate follow-through, and log all client interactions. Provide timely feedback to external and internal Clients via phone, e-mail, or other form of communication.

Qualifications

QUALIFICATIONS:

EDUCATION / EXPERIENCE

• UG: B.Tech/B.E. - Computers
• PG: Any Postgraduate - Any Specialization
• Overall 5 years of experience as support specialist managing multiple applications
• Should have worked on at least 1 webserver platform
• Good understanding of IIS troubleshooting and Linux fundamentals

TRAINING / LICENSING REQUIREMENTS (only add if needed)

Certifications for web servers such as Weblogic, Apache Tomcat and JBoss would be preferable (but not mandatory)

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

Flexible to work in night shifts and 24/7 model on a rotational basis.

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.


Primary Location: IN-MH-Pune
Work Locations:
Pune Cybercity (CYBE)
Tower VI , Level 3 & 4 Cybercity
Magarpatta City, Hadapsar
Pune, 411013

Job: Information Technology
Organization: India Business Unit
Schedule: Regular
Full-time
Job Posting:

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