Vendor Analyst, Correspondent Sales in Mount Laurel Township, NJ at PHH Mortgage Corporation

Date Posted: 11/8/2019

Job Snapshot

Job Description


Position Summary:

As a Vendor Relationship Analyst you will be responsible for managing the day to day activities with the vendor(s) performing services for PHH Correspondent Lending. The position will require you to ensure that the vendor(s) meet or exceed their contractual obligations including but not limited to production, cycle time and quality.     

Job Functions and Responsibilities:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

•         Successfully analyze all vendor relationships for Correspondent Lending.

•         Develop relationships with vendor(s) providing services to Correspondent Lending.

•         Track and analyze vendor performance to ensure high performance and efficiency to meet or exceed their contractual obligations and enable leadership to identify and manage risk. 

•         Provides monthly scorecards to TPRM in reference to vendor performance.

•         Ensure vendor complies with all required training and assessments

•         Ensure vendor receives all required compliance, legal, GSE, guideline updates.

•         Coordinate QC and Repurchase calibration meetings with applicable business units and the vendor(s).

•         Works with Sourcing and Correspondent Lending leaders regarding existing contracts for renewal and changes and new contracts for accurate, complete contracts to mitigate any risks to the organization.

•         Review loan decisions and conditions and identify potential alternatives with management support as needed.

•         Communicate with Correspondent Sales and other business units including all levels as needed

•         Assist with the development of process improvements.

•         Work with internal Operations for escalations, issues and questions pertaining to work completed by vendor.

•         Works with internal Operations team for SME support to vendor including collateral, compliance, underwriting and closing documentation, data, policy, procedures and underwriting guidelines.

•         Provides Dashboard reporting of performance of vendor(s) including SLAs, production, and remediation plans.

•         Utilize on shore and off shore resources in support of the functional requirements.

•         Ensure Compliance and stay current with laws and regulations and GSE requirements.

•         Provide well-organized information and escalation to leadership as applicable.

Key Result Areas:

  • Ability to negotiate and collaborate with vendors at many different levels.
  • Requires good presentation and communication skills to ensure vendors understand their contractual requirements. 
  • Strong analytical skills
  • Strong interpersonal skills
  • Strong relationship management skills
  • Strong decision making ability
  • Ability to escalated loans as needed.
  • Self-motivated
  • Ability to multi task and meet deadlines.
  • Excellent written and verbal communication skills, strong analytical skills and ability problem solve.
  • Excellent organizational and time management skills. 
  • Ability to work in a fast pace environment.




To perform this job successfully, an individual must have the following education and experience:

  • Bachelor’s degree preferred-preferably with a concentration in business, supply chain management, or equivalent education and applicable years of experience in Vendor Management within the mortgage industry.
  • Mortgage underwriting and/or operations experience a plus
  • At least 2 years of Vendor Management experience.
  • Proven interpersonal skills, ability to interact with other departments and vendors in a professional manner.
  • Working knowledge of Microsoft computer applications

Training / Licensing Requirements:

  • Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


Work Schedule:


  • General work schedule (for shift roles)


Company Summary:


Headquartered in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Primary Location
US-NJ-Mount Laurel

Sales and Business Development