Wholesale Junior Processor - Remote in Dallas, TX at Liberty Reverse Mortgage

Date Posted: 4/30/2020

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Under thesupervision of the Operations Manager, the Pipeline Manager is primarilyresponsible for being the main point of contact for the Liberty Home EquitySolutions Wholesale and Correspondent Broker Partners and their loanfiles.  The Pipeline Manager will act asthe information and service hub for the Sales and Operations Teams and BrokerPartners, developing processes and systems to effectively monitor BrokerPartner pipelines, and assisting the Wholesale and Operations Teams withachieving their short and long term goals and objectives.

Job Functionsand Responsibilities:


To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily.

  • Relationshipmanagement with internal team members as well as Broker Partners

  • Promptresponse to incoming calls, e-mails and faxes from Broker Partners and internalteam members

  • Proactivelytrain and support Broker Partners

  • Collaboratewith Operations, Sales, and Partners to resolve all loan-level conflicts

  • Receiveand set up all files for all incoming wholesale correspondence

  • Developand document all processes and systems necessary to achieve departmental goals

  • Performall necessary duties needed to close loans in the Wholesale Channel

  • Reviewand analyze reverse mortgage loan applications to ensure accuracy, completenessand compliance with internal and external regulatory guidelines

  • Reviewall required reports and inspections to ensure compliance with investor and FHAguidelines

  • Communicateunderwriting decisions to processors and advisors

  • Collaboratewith staff and management to find solutions on escalated loans

  • Manageloans by using all functions of CRM and other Liberty reverse mortgageapplications, such as tasks, comments and case information

  • Maintainhigh level of customer service and communication with other departments

  • Maintaintimely contact with all Broker Partners by providing status calls onProcessing, Underwriting, Closing, and Funding

  • Assistin gathering all forms and conditions required to fund the loan

  • PerformBroker Partner follow-up as needed

  • Cross-trainin all positions to build knowledge and experience


To perform this job successfully, an individualmust have the following education and/or experience:

  • AssociatesDegree or corresponding level of experience

  • 2years loan processing, escrow, or mortgage servicing required

  • Abilityto manage multiple projects simultaneously

  • Proficiencyin Microsoft office and mortgage systems

  • Abilityto build strong relationships internal and external relationships with BrokerPartners, Operations, Sales and Management

  • Exceptionalorganizational skills and operational focus

  • Knowledgeof customer service standards and procedures

  • Knowledgeof reverse mortgage guidelines

  • Abilityto effectively communicate verbally and in writing

  • Abilityto prepare routing administrative paperwork, including the development andmaintenance of files and records

  • Knowledgeof customer service standards and procedures

  • Experiencein mortgage operations

  • Workswell under pressure

  • Abilityto work well under pressure and meet multiple and sometimes conflictingdeadlines



Who We Are

Liberty Reverse is one of the largest and most experiencedreverse mortgage lenders in the U.S.  For over fifteen years, we’vedelivered education, home equity solutions, and personal care to over 60,000senior homeowners and over 1,000 mortgage partners.  Headquartered inRancho Cordova, CA, Liberty provides reverse mortgage solutions including HomeEquity Conversion Mortgages (HECM) and proprietary reverse mortgage loans toretail consumers, wholesale, and correspondent partners.

Our Culture

Liberty wasrecently named one of the Best Mortgage Companies to Work for by NationalMortgage News for 2019.  When you join Liberty, you join a culture whichis Vibrant, Inclusive and Cares for you and your community.  Every day, westrive to foster a culture where all our team members are respected, valued andempowered.  Liberty employees are passionate about customer service,committed to teamwork and dedicated to success.  The atmosphere isfast-paced and challenging – and there are plenty of opportunities to grow yourcareer, whether you’re pursuing management, learning multiple disciplinesand/or becoming a subject matter expert in your field.  We believe inempowering our employees to explore new ideas, take initiatives for change, andcontinuously improve our performance. And, as part of the Liberty family,you’ll build long-term relationships in your career here.

Come join thebandwagon!!

Ocwen and itssubsidiaries are proud to be equal opportunity workplaces. We are committed toequal employment opportunity regardless of race, color, ancestry, religion,sex, national origin, sexual orientation, age, citizenship, marital status,disability, gender identity or Veteran status. If you have a disability orspecial need that requires accommodation, please let us know.

Primary Location: US-TX-Dallas

Other Locations
US-TX-Houston, US-CA-Los Angeles, US-IL-Chicago, US-FL-Tampa
Work Locations: Dallas Telecommuter
Job: Mortgage Operations
Organization: US Business Unit
Schedule: Regular
Job Posting: Apr 1, 2020, 1\:28\:18 AM


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