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Technical Writer, Corporate Training

Location: Bangalore, KA, India
Job ID: 1003698
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Job Description


POSITION SUMMARY:

JOB FUNCTIONS AND RESPONSIBILITIES
• Write consistent, concise, easy-to-understand, plain language procedures intended for new hire audiences.
• Create desktop procedures consistent with and resulting from regulatory, compliance, and legal changes.
• Work with business unit contacts to ensure such updates are made within compliant timeframes.
• Gather, assess and confirm interpretation of new and/or changing business practices.
• Maintain open communication with departmental contacts to monitor the effectiveness of existing desktop procedure documentation and to ensure the Corporate Training Team is kept abreast of procedural changes.
• Develop and maintain procedures adhering to the internally developed process.
• Develop, update, and maintain the desktop procedures in an online environment.
• Provide Instructional Designers and Trainers updates to ensure instructional material is being developed from the most current desktop procedures.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

EDUCATION / EXPERIENCE
• College degree in journalism, English or communications, or equivalent related business experience required
• Proven working experience in technical writing of software documentation
• Proficient written and verbal skills using the English language
• Mortgage banking or financial services experience helpful
• Ability to deliver high quality documentation, paying attention to detail and the necessary sequence of the steps/procedures.
• Ability to quickly grasp complex technical concepts and translate for users with non-technical backgrounds
• A comfort level working with changing technology and software
• Familiarity with Microsoft Office Suite required, especially Word and Excel
• Technical/business writing and editing skills
• Ability to manage multiple tasks and projects
• Ability to work independently
• Ability to handle strict deadlines and the pressures of working with others on complicated deliverables
• Strong communication and interpersonal skills

WORK SCHEDULE OR TRAVEL REQUIREMENTS
• May be expected to work flexible shifts and weekends to meet aggressive deadlines and coordinate with resources in other time zones
• Must be willing to travel nationally or internationally alone or with a group to meet off-site needs or attend training

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