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Specialist, Vault Operations

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Location: West Palm Beach, FL, United States
Job ID: 1003748
Company: PHH Mortgage

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Job Description

Position: Specialist, Vault Operations

As a detail-oriented problem solver, the Senior Specialist will become a subject matter expert in the realm of Record Services and a valuable team player in our Servicing Organization! As part of the Vault Escalation team supporting Document Imaging and Fulfillment, a Team Member would be responsible for supporting collateral escalated requests where the file is on site, reviewing system information to understand individual loan circumstances, and ensure all other inquiries are handled and promptly and efficiently.

What We Offer:

  • No Nights and Weekends!
  • 16.59 per hour
  • 19 days of PTO! 8 paid holidays and 2 floating holidays!
  • Paid Day off for Volunteer Work
  • Medical, Dental, 401k, Education Reimbursement and much more!

Job Functions & Responsibilities:

  • Collateral File Receiving and Pulls
  • Collateral File Returns
  • Scanning and Imaging
  • Document Interfiling
  • Perform duties and special projects as assigned


  • High school diploma, GED, equivalent certification, or military experience required
  • Ability to lift 30 pounds and Ability to stand for entire 8 hour shift
  • Ability to bend to the floor and/or reach overhead for long periods of time
  • Ability to work independently and good organization skills
  • Outstanding communication skills (including verbal, written, and listening skills)
  • Good organizational skills
  • Professionalism
  • Computer knowledge (Microsoft Office, Access, Excel, PowerPoint and understanding of network systems) preferred.
  • Ability to work overtime as required
  • Flexible and adaptable to change

Schedule and Training:

8 hour shifts to include scheduled shift start times: 7:00, 7:30, 8:00 a.m. and scheduled end times: 3:30, 4:00, 4:30. Monday-Friday. This schedule can change based on business need.

This position reports to an office, this is not remote. training will take place onsite.

About Us

Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining "customers for life." We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Our Service Excellence philosophy is: We consistently deliver on our commitments to customers, clients, investors, and colleagues through caring service, integrity and creative solutions. This philosophy is embraced by achieving our CARE service standards, which stands for Caring, Accurate, Responsive and Empowered. As a service organization, PHH firmly embraces this philosophy and recognizes that our collective success is an outgrowth of our employees, processes, and focus on operational execution and service delivery. As a member of the PHH team, you will receive tools, training and support to help deliver on our service objectives. Within our Service Excellence philosophy, we expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism; and achieve results consistent with our CARE standards.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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