Specialist, Default Claims

Job Description

POSITION SUMMARY

The Default Claims Specialist is responsible for the processing of Default claims on HUD insured assets as assigned, obtaining all necessary information needed to liquidation claims to HUD for reimbursement. This position requires the ability to work in a collaborative/team environment aimed at continuous improvement while always meeting or exceeding expectations

JOB FUNCTIONS AND RESPONSIBILITIES

• Ability to perform all duties as described under the Default Claims Sr Specialist position
• Perform daily QC of all assigned assets to ensure a smooth process to avoid delays .
• Respond to all incoming requests regarding claims status' .
• Conduct proactive and effective pipeline management in accordance with standard performance expectations.
• Update Servicing System with the status of assigned claims including events completed and/or delays.
• Complete proper review and execution of needed supporting documentation to ensure claim can be submitted to HUD properly and timely.
• Verify the accuracy of all relative documents extracted from various resources, including invoices, internal departments, vendors, and external servicers.
• Receive, research, and resolve inquiries in a timely and accurate manner and communicate effectively with the vendor, client, investor, internal departments, and external servicers when necessary.
• Ensure compliance with HUD guidelines, company policies, relevant laws and regulations and maintain integrity of financial data and all aspects of the claims process.
• Review claim and supporting documents to ensure correct dates, descriptions, paid amounts, and invoice amounts are documented and make necessary adjustments.
• Review balance history transactions, advances, and external expense sheets to ensure all applicable expenses have been claimed or removed.
• Liaise with other departments within the company to understand and resolve differences.
• Perform timely communication regarding discrepancies found during quality checks, issues, or other matters with management.
• Participates in projects, reports, or assists with other tasks as determined by management.

EDUCATION / EXPERIENCE

• Bachelor's degree or equivalent of fifteen years of education.
• Preference will be given to any candidate that has prior experience in Default Claims process.
• Strong attention to detail, organizational skills, ability to manage time effectively, ability to multi-task within a set amount of time and excellent decision-making skills.
• Proficient in Microsoft Word, Excel, and Access.
• Strong communication skills with the ability to negotiate effectively.
• Team player and has a positive attitude; approachable.
• Ability to work independently as well as within a team environment.

WORK SCHEDULE OR TRAVEL REQUIREMENTS : No Travel

About Us

Company: Ocwen APAC


Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Our Service Excellence philosophy is: We consistently deliver on our commitments to customers, clients, investors, and colleagues through caring service, integrity and creative solutions. This philosophy is embraced by achieving our CARE service standards, which stands for Caring, Accurate, Responsive and Empowered. As a service organization, Ocwen firmly embraces this philosophy and recognizes that our collective success is an outgrowth of our employees, processes, and focus on operational execution and service delivery. As a member of the Ocwen team, you will receive tools, training and support to help deliver on our service objectives. Within our Service Excellence philosophy, we expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism; and achieve results consistent with our CARE standards.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.