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Job ID: 109889
POSITION TITLE: Director, Direct Lending Sales
Reporting to the VP of Sales, the Director of Sales is primarily responsible for driving business growth by managing and developing a team of Sales Managers and Inside Sales Loan Officers who originate mortgage loans to a nationwide market. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization.
Job Functions and Responsibilities:
Directly manages a team of sales managers and indirectly oversees the daily sales management of the loan officers in the West Palm Beach, FL office
Works with the sales managers to develop and improve overall processes including sales strategy, SalesForce.com, phone systems and lead generation systems
Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols
Responsible for overseeing new hire training programs and ongoing sales coaching processes to increase sales productivity of the sales teams
Works with Operations, including Underwriting and Processing, to maintain a positive relationship between both groups and seamless processes to ensure high customer service and timely loan fundings
Responsible monthly sales metrics needed to hit annual Ops plans. This includes headcount, throughput, apps submitted to Underwriting, daily locks, etc.
Recruits, training and developing of Sales Managers, sales coaches, and loan officers
Measurement and reporting of daily team production and participation in monthly leadership meetings
Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution
Creating a positive and high energy sales culture
To perform this job successfully, an individual must have the following education and/or experience:
4 year degree from an accredited university preferred
5+ years Sales Management with a call center focus
4+ years experience in the mortgage industry
Proficiency in using CRM systems
Must be a self starter
Proficient in Microsoft Office (Word, Excel and Outlook). Able to use Internet, and CRMs such as SalesForce or other software programs
Strong written and verbal communication skills
Training / Licensing Requirements:
Must pass the Companys Background Screening process prior to beginning employment.
Must have NMLS License with Uniform Component
PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.
Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients â€“ representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.
Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining â€œcustomers for life.â€ We strive to be a natural extension of each clientâ€™s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting todays regulatory demands and changing market conditions.
Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.