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Team Lead, Direct Lending Sales

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Job ID: 109900

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Job Description


Reporting to the Supervisor of Sales Support, The Team Lead is primarily responsible for managing and developing a team up to 24 Sales Support Agents. The primary objective of the business unit is to support Loan Officers, to increase pull through from lock to submission and decrease the cycle time for the Loan. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with Loan Officers, Underwriting, and Processing to promote efficiency and production throughout the Sales Organization.


  • Daily supervision of sales support agents including adherence to key metrics, time blocks, scheduling, technical skills.

  • Development and improvement of overall processes of Sales Support Team.

  • Sending daily reports, assigning loans, pipeline management, time card management, and call monitoring.

  • Responsible to provide ongoing coaching and mentoring to Sales Support Agent to drive efficiency and increased sales production

  • Recruiting, training and developing new agents.

  • Measuring and reporting of daily team production and participation in monthly leadership meetings


  • High school diploma, GED or military equivalent experience required.

  • 1-2 years of administrative work experience. Mortgage industry experience helpful, but not required.

  • Ability to work in a high volume, fast-paced environment.

  • Basic understanfing of (or the ability to quickly learn) mortgage documents and terminology.

  • Timely and punctual.

About Us

Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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