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Wholesale Processing Supervisor

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Job ID: 1000167
Company: Liberty Reverse Mortgage

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Job Description

Under the supervision of the Operations Manager, the Wholesale Pipeline Supervisor’s objective is to ensure the team members production, service levels and quality are within established guidelines based on processes set forth in the process guides. The Supervisor will supervise a team of pipeline managers and wholesale loan processors to ensure team performance and service levels are met for all our wholesale channel partners.

Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Manage wholesale pipeline and processing staff to ensure overall pipeline of active loans is processed efficiently and within service SLAs
  • Work closely with Operations Manager in further refinement of processes
  • Train and advise staff on how to resolve elevated loan and/or personnel issues
  • Complete performance reviews and monthly reporting
  • Manage performance improvement plans as necessary
  • Track and manage time off both approved and unscheduled
  • Audit Origination System on a regular basis to ensure data quality is maintained
  • Manage workflow and the overall pipeline to ensure all turn-times are being maintained
  • Hire and train staff as needed
  • Provide coaching and performance management counseling as needed
  • Coordinate and lead team meetings as needed
  • Coach team members to become experts in their positions
  • Assist the Operations Manager in developing and facilitating department standards and procedures
  • Mentor staff in solving quality control issues within the Operations department
  • Develop and conduct training for new hires
  • Work on projects as assigned by the Operations Manager
  • Report weekly and monthly pipeline performance
  • Work to resolve escalated loan level issues and prevent future escalations
  • Work with sales management on production and service as needed
To perform this job successfully, an individual must have the following education and/or experience:
  • Two years of leading or supervising a team
  • Five years of processing, pipeline management or underwriting experience required
  • Mortgage origination experience required, reverse mortgage experience preferred
  • Bachelor degree or equivalent combination of education and experience
  • Ability to communicate effectively, both orally and in writing
  • Ability to prepare routine administrative paperwork
  • Organizing and coordinating skills
  • Ability to develop and maintain files and records
  • Ability to manage time effectively and prioritize tasks
  • Demonstrated skill in the use of personal computers and related software applications
  • Knowledge of customer service standards and procedures
  • Good customer service skills, attention to detail, and reliable
  • Employee must work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Demonstrate cooperative behavior with colleagues and supervisors at all times

About Us

Company: Liberty Reverse Mortgage

Who We Are

Liberty Reverse is one of the largest and most experienced reverse mortgage lenders in the U.S. For over fifteen years, we’ve delivered education, home equity solutions, and personal care to over 60,000 senior homeowners and over 1,000 mortgage partners. Headquartered in Rancho Cordova, CA, Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale, and correspondent partners.

Our Culture

Liberty Reverse was recently named one of the Best Mortgage Companies to Work for by National Mortgage News for 2019. When you join Liberty, you join a culture which is Vibrant, Inclusive and Cares for you and your community. Every day, we strive to foster a culture where all our team members are respected, valued and empowered. Liberty employees are passionate about customer service, committed to teamwork and dedicated to success. The atmosphere is fast-paced and challenging – and there are plenty of opportunities to grow your career, whether you’re pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your field. We believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performance. And, as part of the Liberty family, you’ll build long-term relationships in your career here.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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