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Lead Business Analyst, Lending - APAC

Location: Bangalore, KA, India
Job ID: 1000391

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Job Description


• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service for Portfolio and External Channels.
• 2+ Years experience writing complex SQL queries
• Experience building, maintaining and automating reports using SSRS
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Manage all configurations for lead-routing system; proactively working with the technology team on future enhancements to the system
• Manage/understand the overall call flows and drive all requests for future changes
• Track and report on each lead (call) from beginning to its final disposition to ensure operational efficiency and effectiveness.
• Serve as the SME for all retail processes that have technology touch-points Create and maintain monthly volume forecast and capacity planning for Portfolio and External Channels Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
• Analyze current business processes and make recommendations for improvements
• Maintain thorough understanding of data and information resources
• Maintain a status on all projects and proactively communicate with management and customers


• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
• High attention to detail
• Sound business decision-making ability
• Ability to handle multiple projects simultaneously
• Ability to communicate with people of various technical and business backgrounds


• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master’s degree preferred
• 3 -5 years of previous analytical experience required
• 1-3 years of mortgage industry experience required; ·
• 1-3 years of experience working with loan originations sales team preferred

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