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Senior Manager, Servicing Transaction Management

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Job ID: 1000683
Company: PHH Mortgage

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Job Description


The Senior Manager of Transaction Management will report directly to the Vice President of Loan Servicing. The position calls for the appropriate aptitude to manage staff across various locations as well as multiple functions relating to converting other servicers data to upload into Ocwen’s loan servicing system, indexing by document type imaged mortgage documents into Ocwen’s image viewer and subsequently validating the data uploaded versus the documents received for all newly boarded loans. This position will also manage extracting all relevant data for servicing transfers out of Ocwen as well as all transactional processing required to effectuate a loan modification within Ocwen’s loan servicing system. Finally, this position will manage all data transmissions and communications to and from an entity named Mortgage Electronic Registration (“MERS”) on behalf of Ocwen.

Responsibilities:

  • Main liaison and manager for all servicing transfer
  • Coordinate meetings with clients and prior servicers to ensure seamless transfer
  • Maintain milestone trackers of all activities related to the transfer
  • Maintain policies and procedures for all functions
  • Monitor daily production reports to ensure appropriate accuracy levels and turnaround times are met
  • Ensure compliance with all regulatory requirements (i.e. RESPA, USAP, Sarbox, etc.)
  • Oversee training programs or career development type programs in an effort to build team strength and consistency
  • Retain top performers and manage out non-performers
  • Manage the department’s P&L
  • Develop and implement new processes to improve accuracy and efficiency
  • Produce monthly Operational Reports for Executive Management
  • Present the teams policies, procedures and production data to clients and rating agencies

Key Result Areas:

•Reduce variable servicing costs per asset by a designated management percentage year over year

•Reduce number of Servicing Transaction Management related customer complaints by a designated management percentage year over year

•Achieve a designated management accuracy rate for loans modified in servicing system

•Achieve the following related to the accurate and timely release of loan information on Ocwen systems and the timelines established by management

•Achieve an average duration between the acquisition date and the boarding date on both a per loan and per transfer basis and an equally weighted basis

•Achieve an average duration between request for modification and processing on the servicing system

•For new loans boarded with images available for indexing, 99% of the loans will have their images indexed at the document level within days of the initial availability date

•For new loans boarded with all necessary images available in the image viewing system, complete loan verification on 99% of the loans within days of the initial availability date

Qualifications:

This position requires at least 3 years of management experience with a strong background in Mortgage Servicing and or Mortgage Originations. The ideal candidate will have the ability to work effectively with global cross-functional teams in a fast-paced environment. The candidate must have strong computer skills; specifically MS Excel and Access as well as have the ability to work independently, meet established deadlines and be very detailed orientated and have excellent organizational skills. The candidate must also communicate very well both verbally and in writing and have strong presentation skills and have the ability to solve problems. Excellent communication skills, aggressive follow up skills and superior organizational skills are a must. A bachelor’s degree from an accredited University is required and an MBA is preferred.

This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans.

This position is not eligible to be performed in the state of Colorado.

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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