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Manager, Process Administration

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Job ID: 1000771
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Job Description


Position Summary:

Reporting to the Chief of Staff-Director of Direct Lending Strategic Initiatives, this position is responsible for planning and coordinating administrative procedures and systems. This role is proposed to collaborate with business unit stakeholders, learning and development, operational controls, employee engagement, and direct lending leadership across all business unit lines.

Essential Job Functions & Responsibilities:

  • Facilitate continuous improvement and process reengineering
  • Environmental process scanning for trends, leading indicators, etc.
  • Work alongside testing and strategy team members to provide guidance on procedural impact
  • Communicate full scope, upward/downward stream impacts, analysis and engage respective parties to implement solutions
  • Maintain working knowledge of all procedures and processes
  • Work directly with strategy team on initiatives which directly affect procedures and mapping
  • Develop process mapping with business unit stakeholders, filling in breaks where applicable, to manufacture successful workflows
  • Support the development of long-term organizational strategy
  • Review monthly quality check findings with business unit leadership and operational controls to address any high-impact defects
  • Streamline and simplify processes and procedures
    • Review and provide continued improvement with day-to-day processes, with a full-scope vision in developing systematic approached to challenges
    • Eliminate constraints by prioritizing improvement activities
  • Strategic engagement with business units
    • Work directly with the Learning and Development team to provide detailed materials and procedural steps which impact the front-line and supporting staff
    • Work with the employee engagement team providing direction for intended communication cadence on all projects which have a direct impact to the Direct Lending business channels
    • Work with the operational controls team ensuring business unit policies and procedures are created, revised, and approved following company standards
  • Assist in other business initiatives and duties as assigned

Qualifications:

  • Degree in business management or related field
  • 5+ years’ mortgage experience in business line and or administration
  • Proficient in Microsoft Office applications; Word, Excel, PowerPoint, Outlook, and Visio a plus
  • Ability to work in a fast-paced environment with little to no oversight
  • Superior understanding of business operations and procedure development
  • Excellent communication and interpersonal skills
  • Strong project management skills
  • Outstanding research and analytical abilities
  • Strong organizational and planning skills
  • Demonstrated ability to strategically connect the dots across multiple layers of interconnected activities
  • Experience developing ideas across a wide range of communication vehicles
  • Ability to quickly adapt and make an immediate impact through a positive and proactive nature, high energy level, and credible experience

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