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Senior Business Analyst, Operations - Liberty Management and Support

Location: Rancho Cordova, CA, United States
Job ID: 1000903
Company: Liberty Reverse Mortgage

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Job Description


Under the supervision of the Control Director, the Operations Business Analyst’s primary responsibilities are to support the business systems and processes.

JOB FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Reviews, analyzes, and evaluates business systems, user needs, and business processes.
  • Collects and documents user and business requirements, defines scope and objectives, and formulates systems to parallel overall business strategies.
  • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
  • Assists the business in determining which business requirements can and should be automated and how they are integrated with other business and technical processes.
  • Collaborates with subject matter experts and developers to establish the technical vision and analyzes tradeoffs between usability and performance needs.
  • Create test scenarios and execute tests on software (as needed) to confirm fixes and/or new application functionality; coordinate with business users on user acceptance testing for new software releases.
  • Work directly with business users to troubleshoot and resolve issues with the business software (as needed).
  • Escalate to and work with internal software engineering team to resolve complex support issues.
  • Provides third party software providers with direction in resolving software issues.
  • Performs L-2 support to business users on key software applications as needed.
  • Provides users access to software as needed / user configurations
  • Manages complaint handling and tracking including monthly reporting to Sr. Leadership.
  • Manage third party software providers monthly invoicing including reconciliation and payment.

QUALIFICATIONS:

To perform this job successfully, an individual must have the following education and/or experience:

  • Associate degree in a related area preferred
  • 2-4 years of experience in the field or in a related area
  • Possesses industry knowledge and detailed working knowledge of reverse mortgage business applications.
  • Familiar with relational database, client-server and web-based application concepts.
  • Requires a certain degree of creativity and latitude.

TRAINING / LICENSING REQUIREMENTS:

  • Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

This position is not eligible to be performed in the state of Colorado.

About Us


Company: Liberty Reverse Mortgage


Who We Are

Liberty Reverse is one of the largest and most experienced reverse mortgage lenders in the U.S. For over fifteen years, we’ve delivered education, home equity solutions, and personal care to over 60,000 senior homeowners and over 1,000 mortgage partners. Headquartered in Rancho Cordova, CA, Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale, and correspondent partners.

Our Culture


Liberty Reverse was recently named one of the Best Mortgage Companies to Work for by National Mortgage News for 2019. When you join Liberty, you join a culture which is Vibrant, Inclusive and Cares for you and your community. Every day, we strive to foster a culture where all our team members are respected, valued and empowered. Liberty employees are passionate about customer service, committed to teamwork and dedicated to success. The atmosphere is fast-paced and challenging – and there are plenty of opportunities to grow your career, whether you’re pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your field. We believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performance. And, as part of the Liberty family, you’ll build long-term relationships in your career here.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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