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Post Closer, Operations - Investor Delivery

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Job ID: 1000959
Company: Liberty Reverse Mortgage

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Job Description

POSITION TITLE: Post Closing Investor Delivery

Position Summary:
Under the supervision of the Investor Delivery Supervisor, the primary responsibilities are to compile and deliver all necessary documentation to designated Investor for purchase and payoff of Warehouse Lending. Resolve any resulting loan level conditions in order to have loan purchased on a timely manner.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:
Perform quality work within deadlines with or without direct supervision
Responsible for daily production as determined by Manager from time to time
Interact and communicate professionally with all other employees, borrowers, brokers and vendors
Work independently while understanding the necessity for coordinating work efforts with other employees and organizations
Organize and stack loan files as required for Investors
Copy/Scan all necessary documentation as directed by the Post Closing Process Manual
Insure all loan files following the Post Closing Process Manual
Draft letters or other communications as directed
Develop reports and status logs as needed or directed for tracking purposes
Reconcile reports or data sheets as directed
Answer incoming calls and/or direct to appropriate parties for resolution
Work closely with Secondary Department, Document Custodian, and Warehouse Bank in fulfilling GNMA pools
Manages exceptions from Warehouse Lender, Document Custodian, Investors, and Sub-Servicers
Monitor and resolve any issues with MERs on a daily basis
Monitor and assist in answering phone calls and emails delivered to Post Closing Department
Adheres to Liberty’s Customer Service Philosophy and Service Standards


To perform this job successfully, an individual must have the following education and/or experience:
One year of processing, pipeline management or underwriting
Ability to communicate effectively, both orally and in writing
Ability to prepare routine administrative paperwork
Organizing and coordinating skills
Ability to develop and maintain files and records
Ability to manage time effectively and prioritize tasks
Demonstrated skill in the use of personal computers and related software applications
Knowledge of customer service standards and procedures
Good customer service skills, attention to detail, and reliable
Employee must work well under pressure, meeting multiple and sometimes conflicting deadlines
Demonstrate cooperative behavior with colleagues and supervisors at all times
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Basic computer skills including proficiency in Microsoft Outlook, Word and Excel

This position can not be performed in Colorado

About Us

Company: Liberty Reverse Mortgage

Who We Are

Liberty Reverse is one of the largest and most experienced reverse mortgage lenders in the U.S. For over fifteen years, we’ve delivered education, home equity solutions, and personal care to over 60,000 senior homeowners and over 1,000 mortgage partners. Headquartered in Rancho Cordova, CA, Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale, and correspondent partners.

Our Culture

Liberty Reverse was recently named one of the Best Mortgage Companies to Work for by National Mortgage News for 2019. When you join Liberty, you join a culture which is Vibrant, Inclusive and Cares for you and your community. Every day, we strive to foster a culture where all our team members are respected, valued and empowered. Liberty employees are passionate about customer service, committed to teamwork and dedicated to success. The atmosphere is fast-paced and challenging – and there are plenty of opportunities to grow your career, whether you’re pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your field. We believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performance. And, as part of the Liberty family, you’ll build long-term relationships in your career here.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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