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Pipeline Manager, Direct Lending Sales

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Job ID: 1000975
Company: PHH Mortgage

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Job Description


POSITION TITLE: Sales Pipeline Manager

Position Summary:

Reporting to the Director of Sales, the Sales Pipeline Manager, oversees all activities related to direct lending pipelines. Pipeline monitoring would include initial loan application to submission to underwriting.

Job Functions and Responsibilities:

  • Audit loan officers’ pipelines to ensure proper follow up of all leads. Identify areas of opportunities for the Sales Leadership team.
  • Confirm adherence to Reg B clock, including NOI (Notice of Incompleteness) letter is sent within the guidelines. Including monitor close out of files to ensure Reg – B decisions are adhered.
  • Pipeline reviews to confirm daily compliance activities are being followed. Alerting Sales Leadership outstanding compliance items due dates and completion status.
  • Coordinate with the Loan Qualification team to ensure pipeline movement of loans.
  • Assist with Sales Management forecasting future production and timelines.
  • Review rush request and escalation sent to the Sales Management team as needed. Track the progress of the escalation until resolution has been determined.
  • Meet with other departments to collaborate review of pipelines as needed.
  • Provide input to the development of product strategy, research and development of new and emerging products. Communicate performance gaps/training needs to the Sales Management team and Learning and Development.
  • Recommend production and quality control standards.
  • Other duties may be assigned based upon business needs.

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

High school diploma, GED, equivalent certification, or military experience

  • College degree preferred
  • Minimum 3 years of recent experience as a Processing Pipeline Manager
  • Ability to listen and effectively make sound judgments
  • Organizational skills to effectively maintain and prioritize projects accordingly
  • Must be able to maintain confidentiality as required by the Privacy Act protecting consumers
  • Excellent communication (written and verbal) and interpersonal skills
  • Demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs.
  • Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc.
  • Ability to maintain a high level of professionalism, customer service, and communication with all parties involved in the loan cycle.
  • Proficient with Encompass, or other paperless mortgage loan origination systems.
  • Understanding of mortgage lending compliance regulations and investor guidelines.
  • Strong PC Skills. Must be proficient in MS Office 365. Intermediate Excel skills a plus.
  • Knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry.
  • Ability to meet time deadlines while working under pressure.
  • Ability to effectively handle simultaneous tasks and projects in a fast-paced environment.
  • Able to effectively and efficiently work independently or as a member of a team.
  • Strong business writing and math skills.
  • Ability to effectively analyze loan account related problems and define solutions.


Training / Licensing Requirements:
Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Company Summary:

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position cannot be performed in the state of Colorado

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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