Join our Talent Network
Skip to main content

QA Analyst, Quality Assurance

Location: Pune, MH, India
Job ID: 1000993
Company:

Apply Now
Save Job Saved

Job Description


POSITION SUMMARY:
The primary task of a QA Analyst is to evaluate loans worked by the respective Business Units and provide actionable insight. Through QA evaluation, a QA analyst will gather information to help improve performance (wherever applicable). The QA Analyst sends a feedback email to the Business Unit with the details of the defects identified and obtains root cause and action plan. Additionally, the QA Analyst identifies areas where there is a gap in process and these are highlighted to the Business Unit.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Accurately perform reviews based on the defined sample size for each QA program
• Provide management with timely reports documenting observations from reviews
• Ensure feedback provided to agents are clear and concise
• Identify process opportunities and report out potential gaps in the process
• Make recommendations to help reduce process variation and eliminate errors
• Participate in the calibration sessions every month.
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.

QUALIFICATIONS:

EDUCATION / EXPERIENCE
• Should be a graduate.
• Understanding of the Mortgage Industry and hands on experience in Foreclosure
• Proficient in Excel
• Exposure to 7 Basic Quality Tools preferred
• Quick Learner, Analytical and High attention to detail
• Work independently with minimum supervision


TRAINING / LICENSING REQUIREMENTS (only add if needed)

• Six Sigma Certification (Preferred)

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

• Not Applicable

Share: mail

Similar Jobs

QA Analyst, Quality Assurance

Pune, MH, India
Operational Excellence

QA Analyst, Quality Assurance

Pune, MH, India
Operational Excellence

QA Analyst, Quality Assurance

Pune, MH, India
Operational Excellence