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Director of Sales, New Customer Acquisition

Location: Mount Laurel, NJ, United States
Job ID: 1001260
Company: PHH Mortgage

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Job Description


Position Title: Director of Sales,

Position Summary:

Reporting to the VP of Sales, the Director of Sales is primarily responsible for driving business growth by managing and developing a team of Sales Managers and Inside Sales Loan Officers who originate mortgage loans to a nationwide market. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization.

Job Functions and Responsibilities:

  • Build a high performing team of loan officers whose focus is on New Customer Acquisition via leads through channels like Lending Tree, Bankrate, etc.
  • Directly manages a team of sales managers and indirectly oversees the daily sales management of the loan officers
  • Works with the sales managers to develop and improve overall processes including sales strategy, Velocify, phone systems and lead generation systems
  • Management of leads distributed to the team including outbound dialing, right party contact, disposition of leads, transfer rate and lead management protocols
  • Responsible for overseeing new hire training programs and ongoing sales coaching processes to increase sales productivity of the sales teams
  • Works with Operations, including Underwriting and Processing, to maintain a positive relationship between both groups and seamless processes to ensure high customer service and timely loan fundings
  • Recruits, trains and develops Sales Managers and loan officers
  • Measurement and reporting of daily team production and participation in monthly leadership meetings
  • Development of outbound dialing scripting
  • Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution
  • Creating a positive and high energy sales culture

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

  • 4 year degree from an accredited university preferred
  • 5+ years Sales Management with a call center focus
  • 4+ years experience in the mortgage industry
  • 2+ years experience managing a New Customer Acquisition platform
  • Proficiency in using CRM systems
  • Must be a self starter
  • Proficient in Microsoft Office (Word, Excel and Outlook). Able to use Internet, Encompass or similar LOS and CRMs such as Velocify or other software programs
  • Strong written and verbal communication skills

Training / Licensing Requirements:

  • Must pass the Company’s Background Screening process prior to beginning employment.
  • Must have NMLS License with Uniform Component

Company Summary:

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Disclaimer:

This position is not eligible to be performed in the state of Colorado.

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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