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Strategic Business Analyst, Capital Markets

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Job ID: 1001324
Company: PHH Mortgage

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Job Description


The Strategic Business Analyst will report to the head of New Business Execution within Capital Markets. The role requires someone who can function under minimal direction and in a fast-paced environment, while working with a broad cross-section of the company, including Finance/Accounting, Treasury, Originations and Technology. The primary objective of this role is to develop solutions to business needs, where they intersect systems, strategy and analytics.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

  • Define and scope projects across cross-functional areas
  • Communication of business requirements to system teams and/or system requirements to business units
  • Gather inputs from business units to develop robust and systematic solutions to issues and/or improve efficiencies
  • Validate technical solutions and deliverables satisfy business requirements through analysis and testing
  • Develop appropriate Change Management procedures and testing documentation
  • Communicate recommendations and present status updates to requisite team(s)
  • Develop and maintain an enterprise-wide view of the business and its interdependencies across other departments, including processes, systems, and data components
  • Assist the business in identification of reports and/or processes that should be automated
  • Function as a business advocate of Capital Markets in conversations with cross-functional areas
  • Lead the prioritization and implementation of system enhancement requests with business and IT leadership
  • Develop detailed business system requirements while utilizing existing/updated methods and documents such as user interviews, process mapping, Agile (iterative processes), Evolutionary Delivery, use cases, etc.
  • Provide the System Developers and/or Project Manager (when needed) with required documentation when necessary
  • Ensure that delivered solutions will satisfy requirements through the creation and execution of system, functional, stress, load, and user acceptance test plans
  • Conduct User Acceptance Testing as needed
  • Develop and maintain detailed business and system knowledge employed within Capital Markets
  • Develop training and/or end user documentation
  • Lead small to medium initiatives in a project management capacity
  • Collaborate with developers and business subject matter experts to establish the technical vision and to analyze the various tradeoffs in designing a proper solution
  • Provide training and reference materials on new enhancements/application to business partners
  • Develop and maintain a high-level awareness of the various information technologies and methods employed throughout the enterprise
  • Identify, quantify and develop alternatives and recommendations for project-related items or operational risks
  • Provide support for solutions within production, including metrics, analysis and reporting, troubleshooting, root cause analysis, and corrective actions
  • Interact with a range of management levels throughout the organization
  • Perform ad-hoc analysis and reporting
  • Follow up on any application/data reconciliation issues that may arise
  • Perform quarterly updates to Business Continuity documentation for supported business unit(s).
  • Prepare and conduct informal and formal presentations

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

  • Bachelor’s degree in an analytical filed such as Engineering, Math, Accounting, Finance, Computer Science, or Information Technology
  • At least 5 years of business analyst experience within the financial services industry
  • 3 years of capital markets, accounting, mortgage origination or IT experience preferred
  • High-level understanding of mortgage origination and sale processes preferred
  • Strong attention to detail
  • Demonstrated experience with multi-tasking and prioritization
  • Strong problem-solving skills
  • Ability to work with minimum supervision and delivery on timelines
  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Proficient in the use of the Microsoft Office Suite of products (Word, Excel, PowerPoint, Access, Visio, Project)
  • Advanced SQL knowledge preferred
  • Additive skills include: systems development skills/ experience, risk management and integration management, quality assurance and/or systems audit experience

Company Summary:

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Disclaimer:

This position is not eligible to be performed in the state of Colorado.

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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