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Encompass Administrator

Telecommuter
Job ID: 1001322
Company: PHH Mortgage

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Job Description


The Correspondent Lending Business Analyst plays a key role supporting all technology system and non system changes for the Correspondent business that will help build, enhances and maintain the LOS (currently Encompass) or other technology systems. This position will also provide support to troubleshoot and test these systems and any enhancements.

JOB FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

  • Participates in business and executive meetings to gather requirements and make recommendations on system changes and optimizations.
  • Performs system analysis to determine the impact of proposed enhancements and problem resolutions.
  • Ensures proposed solutions and enhancements work as desired through testing and ongoing maintenance activities.
  • Helps support Encompass Change Management process and provide documentation to implemented enhancements.
  • UAT ad Test all changes impacting Correspondent systems
  • Assists in the daily support of end users ability to effectively and efficiently utilize the platform

EDUCATION / EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience:

  • Minimum 10 years of business administration experience
  • Minimum 10 year experience in the mortgage industry and specifically business lending
  • Trouble shooting skills
  • Requirement Analysis skills
  • Experience in writing BRD/Solution documents
  • Basic QA skills with writing unit test cases
  • Proficiency with O365 Applications including Microsoft Outlook, Word, and Excel
  • Self-motivated and able to work independently
  • Excellent written and oral communication skills
  • Positive attitude and passion for efficiency, technology, and helping others

COMPANY SUMMARY

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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