Location: Mumbai, MH, India
Job ID: 1001368
Associate, Modification Administration
PHH Mortgage seeks an Specialist, Modification Administration to support the Loss Mitigation Administration Team. The Associate reports to the immediate Team Leader, Modification Administration. The Associate will handle all processing aspects of loss mitigation with an emphasis on Final approvals, Control reports and Quality check. The Modification Administration team oversees various functions including trial tracking, denials, final modification approvals, agreement quality check, and responding to loss mitigation inquiries. The Specialist's ability to remain flexible while handling all aspects of the end to end loss mitigation resolution process and provide excellent customer service is critical for success in the role.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
• Manage end-to-end resolution processing tasks while ensuring compliance with respect to business rules, operational processes, regulatory directives, and audit requirements
• Should know email etiquettes
• Identify process improvement opportunities and advise the Supervisor, Modification Administration of findings
• Communicate with team members and other Business Units via email and phone
• Work on control reports, Emails and other production related tasks
• Resolve all assigned escalations within the required timeframe
• Perform other tasks, research, and special projects as required
To perform this job successfully, an individual must have the following education and/or experience:
• Exceptional communication skills required: over the phone, in writing, and in person.
• HS Graduate, some college or degree preferred.
• 1 or more years' experience in related mortgage servicing or mortgages preferred
• Strong PC skills required Microsoft Word, Excel and Outlook
• Ability to gather, compile and analyze data
TRAINING / LICENSING REQUIREMENTS (only add if needed)
WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)