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Business Analyst, Financial Operations

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Location: Bangalore, KA, India
Job ID: 1001386
Company: Ocwen APAC

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Job Description


Staffing and Capacity Planning team builds and manages staffing models for most business units in Residential Servicing. Staffing models range from an Erlang-C based complex model for the contact center to a simple model based on HRDs and volumes. This role is expected to maintain strong relations with the BU SPOCs and validate the staffing model regularly in order to ensure that the BUs are adequately staffed.

This role will also be significantly involved in measuring the effectiveness of ICPs using a framework and recommend improvements on ineffective areas of an ICP. The role may also have to be involved in other strategic initiatives undertaken by the organization.


• Build and manage staffing models using forecasting techniques primarily through Excel
• Evaluate the effectiveness of ICPs
• Work with BUs to facilitate the measurement of automation’s impact on staff need
• Ad-hoc projects towards better reporting, modeling, analyzing with respect to staffing and capacity planning
• Forecast the staffing needs based on new loan acquisitions and other loan boardings
• Build strong working relationship with BU partners

EDUCATION / EXPERIENCE – Graduate with 2+ years of experience in handling complex excel files


2pm to 11pm

About Us

Company: Ocwen APAC

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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