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Manager, Digital Transformation

Location: Bangalore, KA, India
Job ID: 1001483
Company: Ocwen APAC

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Job Description


POSITION SUMMARY:
This individual is expected to be techno-functional (50%-50%) and will be fully responsible for executing on the strategy and vision of the IT function. This position needs a good vision of all things happening in Digital Transformation & Solutions Delivery Services (SDS) functions. Key technology focus areas will be in Automation (RPA/Cognitive), Chat/Voice bots, Cloud adoption and other disrupting digital transformation technologies as well as DevOps setup for Applications & Products lifecycle. This is a highly visible position that will interface with the Company’s leadership and will represent Digital Transformation & SDS to Clients across the organization. This person will have overall responsibility to manage a portfolio of strategic and operational projects which would include support in setting processes to streamline operations as well as Executive reporting on strategy roadmap, program & projects progress. Liaise with the Project Management Office as well as Operations Excellence teams to drive operations efficiency in program execution.


JOB FUNCTIONS AND RESPONSIBILITIES

• Manage the project portfolio projects assigned and related priorities to drive alignment with all business units and other key stakeholders
• Provide leadership progress & status reporting for strategic and operational projects / programs
• Suggest steps to improve the service delivery to our clients
• Set and manage project expectations ensuring all applicable functional areas are engaged
• Collaborate with the various business operations team including their leadership & Subject Matter Experts (SMEs) to facilitate process mapping and documentation that will be useful for execution
• Ensure detailed Business Requirement Documents (BRDs) are mandatory for the program / project execution; Validate and monitor implementation of technology solutions to enhance process efficiency and accuracy
• (Accountable role) Interact with external service providers and third party solution integrators to optimize the execution on program / projects
• (Responsible role) Initiate and lead project planning activities along side PMO resources for Statement of Work and Management (WBS, Project Change Control, SOW), Stakeholder Identification and matrixed Human Resource Management, Risk & Issues Management, Communication Management, etc.
• (Responsible role) Ensure adherence to project schedule for each project by identifying and monitoring Resource Estimates, Overall Project Timeline, Project Milestones, Task Dependencies, Critical Path
• Drive with PMO resources: Control and track project performance in respect to Time, Cost, Risk and Quality by constantly evaluating project progress, conducting regular team status meetings, reporting project status on weekly basis to management and the project team, executing an updating management plans as necessary, resolving and documenting issues. Measure project performance using appropriate tools and techniques
• Setup DevOps organizations for Applications & Products internal to the organization
• Release coordinator on deployments of code and gradually help migrate to a CI/CD pipeline
• Report and escalate to management as needed
• Coordinate meetings, as needed, to initiate working sessions, resolve project issues, and manage project risk
• Prepare and conduct informal and formal presentations
• Create and maintain comprehensive project documentation
• Build relationships with all functional areas and manage stakeholder expectations
• Good knowledge of MS office suite, SQL, BI tools a huge plus

EDUCATION / EXPERIENCE
• Bachelors/master’s degree in project management or business-related field (Mortgage Banking knowledge is a plus)
• Overall 10-12 years of experience with minimum of five years of project/program management and/or consulting experience
• Solid knowledge of and demonstrated experience in project management processes and methodologies
• Scrum / Agile Certifications a must
• Lean, Six Sigma certification is a plus
• Knowledge and demonstrated experience in change management and business process re-engineering
• Extensive experience in meeting planning, facilitation, and public speaking
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Project)
• Comfortable in ambiguous and fast paced environment
• Able to operate at a high level while willing to work on intimate details of a situation
• Crisp communication and presentation skills
• Ability to build relationships with and influence other functional areas
• Good negotiation skills
• Ability to build consensus
• Detail and big picture orientation
• Organization and time management skills: Operates independently with minimal guidance by management
• Problem-solving skills with ability to perform root cause / corrective action analysis
• Strong interpersonal skills
• Ability to manage multiple tasks in parallel

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

2pm to 11pm

About Us


Company: Ocwen APAC


Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen’s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put “Caring in Action” while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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