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Team Lead, Originations Credit Quality Control

Location: Mount Laurel, NJ, United States
Job ID: 1001701
Company: PHH Mortgage

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Job Description


The Team will be reporting to the Supervisor, Originations Credit Quality Control. The Team Lead will be involved in ensuring Efficiency of the team, drive Team Performance, document team data and report at appropriate intervals. Further, the Team Lead will play the role of a Subject Matter Expert to help the team in questions and be up-to-date with the industry by providing appropriate information and updates as and when available.

JOB FUNCTIONS AND RESPONSIBILITIES :

The Team Lead in the Originations Credit Quality Control will be have the following tasks, functions and responsibilities.

  • Monitor Productivity, Quality consistently and ensure adherence to the set standards and Service Level Agreements
  • Document individual performance and provide feedback to the team members at regular time intervals also provide regular update to management on team performance
  • Manage workflow in different queues, assign effectively to ensure turnaround times are met in all queues consistently.
  • Conduct second reviews and audits to ensure quality of responses and provide real time feedback to team members as and when necessary.
  • Conduct systematic checks of the information updated by the team members into Encompass and SalesForce to ensure the work delivery is in line with procedures.
  • Conduct team huddles and meetings to provide general feedback on lessons learnt and possible pitfalls from every day feedbacks and rebuttals received.
  • Conduct sessions to discuss recent changes and updates in the Lender Guide of various investors and ensure the team is current on all updates and documentation of all updates for easy retrieval by the team when needed.
  • Mentor, nurture and develop talent in the team and help attain career goals.
  • Ensure team is cohesive and works towards achieving the common goal by developing team spirit.
  • Ensure continuous improvement of the function by encouraging new ideas, initiate plan of action and co-ordinate implementation of ideas

EDUCATION / EXPERIENCE

  • Graduation in any field is a qualifying criterion
  • 5+ years of experience in Residential Mortgage Underwriting or Quality Control function
  • Strong knowledge of investor requirements: Conventional, FHA, VA, USDA, etc.
  • Experience in handling a team would be an advantage.
  • Excellent interpersonal skills to provide guidance and direction to team players.
  • A keen eye on timeliness and attention to detail.
  • Excellent organizational skills
  • Strong in communication to ensure the information is delivered efficiently.

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

Travel requirements does not apply for this role.

COMPANY SUMMARY

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Disclaimer:

This position is not eligible to be performed in the state of Colorado.

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.

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