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Location: Bangalore, KA, India
Job ID: 1001957
Company:
Position Summary:
The Team Lead is responsible for ensuring that the team meets and exceeds the client standards for production and accuracy on a consistent basis
• To be able to co-ordinate effectively with the reviewers of the overall team quality
• To identify and mentor/coach individuals in the team
• To be able to 'Pitch in' to the team's production as per situational demand
• To take regular team huddle/meet to identify any communication gap/ process update requirements
• To monitor workflow and delegate work accordingly in order to meet the SLA requirements of the client
• To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated
• To formulate plans/ practices/Key performance indicators that enables the team to maximize their output in terms of productivity and accuracy
• To be able to positively respond to and handle peak work volume/ pressure situations and have a motivating influence on the team
• To track the process for workflow, tracking team performance, deployment of resources and capacity planning
• Internal performance dashboards on a periodic basis
• Will manage a team that will be responsible for collating and validating the required documents to move the loan forward and also interact with third parties to collect missing documents
• Job function could require to take escalation calls at times
Key Result Area:
• Team capacity utilization: As per SLA
• Attrition Management: As per SLA
• Ensure Turnaround time adherence of 100%
• Quality: As per SLA
• Team Efficiency: As per SLA
Qualification & Requirement:
• Bachelor's degree or equivalent of fifteen years of education mandatory
• This position would require the Team Lead to manage a team of 15-20 Origination Specialists engaged in Loan processing, Setup, Underwriting or Closing functions
• Candidate must have prior experience in Originations
• Excellent Execution, Analytical, Time Management and Communication Skills
• Team building capabilities
• Customer centric/focused
• Good verbal and written communication skills
• Should have strong interpersonal stills and the ability to get the job done
• Should be proficient with MS Office tools
• Should be able to analyze basic data/reports and provide synopsis/summary of performance
• The candidate also must be proficient in Microsoft Applications to include Word, Excel, Outlook and Power Point