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Coordinator, Customer Care Center

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Location: Pasay City, Philippines
Job ID: 1001956
Company: Ocwen APAC

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Job Description


Company: Ocwen APAC

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

POSITION SUMMARY: Customer Care Center, Coordinator

JOB FUNCTIONS AND RESPONSIBILITIES
• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

Qualifications:
• This position requires strong customer service skills
• Must be fluent in English
• Overall knowledge and experience in mortgage loan servicing desirable but not required
• Graduate degree is preferred
• Undergraduates must have at least 6 months call center experience
• Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with 50 MBPS internet speed
WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)
• Must be willing to work in US timings

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